Reviews

Review Details

• Review fromTimothy A

  Date: 05/10/2025

  2 stars
  I joined when it was "All the cable channels you love for half the price!". That was true at first, and I loved it! Now, neither of those is true. Even worse, the functionality is terrible. Over the few years I've had Fubo, they've lost channel group after channel group after channel group. In exchange, they keep adding internet channels to make it seem like you're getting some value for your money. The problem is that most of those internet channels are available for free on the...ummm...internet. They changed their focus to sports, but that doesn't change the situation - it's still a lot of internet channels and less and less and less cable channels. Meanwhile the price goes up, up, up!! Even worse, the functionality is TERRIBLE! They do this thing where they overlay their own ads over the broadcast commercials. The problem is that the timing doesn't match. This means their overlaid commercials run past the broadcast commercials, so you miss some of the actual content. If you record programs on the *** and fast forward during the ads, you can see the actual broadcast commercials in the thumbnail screen; and when you stop the fast forward, there's an entirely different ad playing! Seems like no big deal - who cares, as long as I can fast forward through the ads? Here's why that's a problem: Since the timing doesn't match, you can see in the thumbnail when the program resumes; but when you stop fast forwarding, the overlaid ad keeps running. You miss some of the actual program. The program you paid a lot to watch! No way to see it!! If you rewind, you still only get the overlaid Fubo ad. Seems like fraud. I'm paying for programming that I don't get to see. I'm not paying a hefty amount to watch the overlaid Fubo ads; I'm paying for the programming. As soon as my *** is empty, I am ditching them! I'm giving them two stars only because the live experience might be better. I record everything, so it's all bad for me. Plus...zero customer service; chat bot is useless.

• Review fromAndrea G

  Date: 04/26/2025

  1 star

  Andrea G

  Date: 04/26/2025

  Where to start with this terrible, overpriced, and ill-managed streaming service?This company overcharges like crazy as if its providing a service far superior than others and requires you to purchase every single additional channel you want. Also TV means live viewing. Why does a soccer game get stopped if it goes into extra time if the service is meant to stop when the event itself has concluded? I was thinking of keeping the service for the end of the Spanish soccer season but will not do so now. Avoid this company, they do whatever they can to price gauge and scam you out of money by allowing 5 days for the trial instead of 7. Bad company and they make it very difficult to contact them if anything goes wrong.

  Fubo

  Date: 04/29/2025

  Hello ******, we have reviewed your account with the email address provided and it shows you started a 5 day free trial on April 26th. During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of service ************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time. Please kindly note that, trial lengths may vary and if a trial subscription is available to you, the length of the trial subscription will be shown to you before the completion of your signup journey.Moreover, we can confirm you subscribed to our Latino package which only offers 52 channels in Spanish. Also, our system allots a limited amount of time for live events on the main menu carrousel, but if you select the event through the guide you will be ale to watch the full content. Apologies for the inconvenience. Please feel free to get back to our Care team if you come across any other questions, theyre always happy to ********* Regards, ********* Team

• Review fromViswanath N

  Date: 04/16/2025

  1 star
  I had signed up for the trial and forgot to cancel it. I chatted with their customer service after a couple of days of trial expiration and asked for a refund. They rejected it saying that Fubo is a prepaid service and they cannot refund as the trial was expired. They said they make no exceptions in this regard. Never had such a worst customer service experience in my life.

• Review fromMichael A

  Date: 04/13/2025

  1 star

  Michael A

  Date: 04/13/2025

  **************** you pay a lot and when you are watching a live sporting event and they change to another program. Top that off with terrible customer service. Save your money.

  Fubo

  Date: 04/15/2025

  Hello *******, please kindly note that we are note responsible for the content broadcasted on the channels we offer since we do not have any control over the programming. **** is a prepaid service and were sorry that a refund is not due. You still have access to the platform until April 26th and you will not get more charges unless you decide to reactivate. Best Regards, Fubo Customer Care Team

• Review fromJeet G

  Date: 04/12/2025

  1 star

  Jeet G

  Date: 04/12/2025

  Never received an email alert about free subscription expiry. Never got alerted about commencement of paid subscription. Never received any email about monthly payments being deducted from my bank account. Never receive payment receipts on my email. I never used their services as their app is unavailable on my TV. When contacted for a refund, refused to refund.

  Fubo

  Date: 04/15/2025

  Hello Jeet, we have reviewed your account and see that you started a 30-day free trial on July 28th, and since no cancellation took place before the expiration, it went into a paid subscription on August 28th and charged $100.68 per a monthly subscription with us. During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of servicehttps://***************************************************** that customers agree to upon subscription. As a courtesy, we also allow 12 extra hours of cushion before we charge in case the customer can not cancel on time. We have terminated your subscription and issue a full refund for the last charge ($107.04) back to your card ended in 4558 as a one time courtesy. Please allow 7 to 10 business days for the refund to be processed and feel free to get back to our Care team if you come across any other questions, theyre always happy to ********* Regards, ********* Team

• Review fromHouman F

  Date: 04/03/2025

  1 star

  Houman F

  Date: 04/03/2025

  Never subscribed to them or their crappy free trial. Few weeks ago got an alert from my credit card company for unauthorized and fraudulent charges from this third rate business.Naturally disputed the charges. Recently my credit card company received their poor excuse for a reply. Not only there is NO proof I ever subscribed to their service or a free trial plus their email in file does not even match my email address or my name. Its easy to understand how they operate once you read all their BAD reviews online. This poor excuse for a streaming service should not be in *************** are not getting a dime from me.

  Fubo

  Date: 04/08/2025

  Hello ******, we understand that it may have not been you registering the subscription directly, however someone at your household did. Also, please note that even if you did not use your subscription, we incurred fees with our providers because you had an active subscription with us. Unfortunately we do not have enough evidence to treat this account as a fraudulent one. Feel free to get back to our Care team if you come across any other questions, theyre always happy to help. Best Regards, ********* Team

• Review fromKerry F

  Date: 04/01/2025

  1 star

  Kerry F

  Date: 04/01/2025

  What do you say about a company who makes you pay 3 months in advance and then won't return your money when you cancel their service. Stay away. Stay far, far away.

  Fubo

  Date: 04/02/2025

  After reviewing your account we were unable to locate any cancellation attempt or contact history requesting a cancellation prior to the charge. **** is a prepaid service and while we cant proceed with your full refund request, we have downgraded your subscription to the monthly plan and refunded the prorated difference of ($232.96). Please allow 7 to 10 business days for the refund to return back to your card. The subscription is set to cancel at the end of the current months period (May 2nd). No further charges will be made unless you decide to reactivate the subscription in the future. Best regards.

• Review fromGabriela A

  Date: 03/27/2025

  1 star

  Gabriela A

  Date: 03/27/2025

  They advertise access to certain games and channels if people sign up and its a total scam. After signing up and paying over $100 for the ************ I did not have access to any *** game. I cancelled within ten minutes of signing up and they refuse to issue a refund.

  Fubo

  Date: 04/01/2025

  Hi ********, please keep in mind that the availability of some games depends on your location and package. Due to regional restrictions, it is possible that you may not have access to certain channels. Moreover, we can confirm that our Care team has terminated your account and refunded the charge in full ($109.31) back to your card ending in 5771. Please allow 7 to 10 business days for the refund to show up on your bank account. We hope you will consider joining us again in the future!Best Regards, ********* Team

• Review fromKyle T

  Date: 03/27/2025

  1 star

  Kyle T

  Date: 03/27/2025

  I cannot setup an account, they keep telling me my card is declined. I have tried multiple cards from different banks. All the banks say there is no problem and they are not blocking the transaction. Fubo says they can't do anything and basically they don't want my business. I've never tried so hard to give someone my money. Unfortunately, I have no other option to watch local sports from my devices. Reddit threads show many people with the same problem. For a company that hasn't made a profit in at least the last 5 years, I would expect some more support in taking my money. I've never experienced such a thing. Must be a lot of incompetence in the exec team. Explains their dismal stock performance.

  Fubo

  Date: 04/01/2025

  Hi ****, we're sorry for any inconvenience this caused. It seems you have been blocked by our card security platform and unfortunately our system doesn't allow your subscription to be set-up. We are unable to see why your cardis being blocked for security reasons, but the most common reasons this occurs are:The card was used to create more than 1 free ******** per our Terms of Service, trials are only one per customer. Without limitation, any attempt to receive more than one Trial Subscription, such as by creating alternate accounts, will be considered a material breach of this Agreement. Therefore we are not be able to unblock your account.Your bank could be placing a block on your ******** can try another credit card, or sign up through our app in **** if you have this device. However, if you've tried multiple cards or tried to sign up multiple times, unfortunately, you are blocked by our rules and we cannot override or make exceptions for these errors. We do not have additional information in this *********** regards, ********* Team

• Review fromBrian Y

  Date: 03/25/2025

  1 star

  Brian Y

  Date: 03/25/2025

  FuboTV overcharged me for a subscription I did not request. ******* was in dispute with **** channels and I wanted to watch college football. So tried a Free Trial with FuboTV for a Basic Subscription. When I enrolled my bank processed a $0.00 charge for the free trial period. At the start the **** channels were not working, so I filed an issue with FuboTV to get them working. Then after the Trial Period FuboTV emailed me there was something wrong with my credit card on my account, yet it had worked the very first minute I enrolled. After a week somehow they miraculously were able to get it to work even though I had done nothing to revise it. These were now obviously a sign of issues to follow. FuboTV does not send out bills or invoices or even receipts of their charges for customer accounts. The only issued history of the ******** are from my bank. When FuboTV started billing my card for my subscription somehow they started charging me for their Elite Plan Quarterly with an additional Sports Plus Subscription when I had only selected their Basic Subscription Monthly. I only discovered this by accident reviewing my FuboTV Account vs other ****************** and realized I was being overcharged for my subscription that I wanted. I personally manually revised my subscription in my Account and sent a claim to FuboTV for the error they had billed to my Account. After multiple rounds they would only offer pennies on the dollar for THEIR ERROR. However, after doing some research I've found hundreds of similar claims for issues similar to mine. So, ALL, BEWARE !!!! This seems to be FuboTV's typical **************** Fraudulent Process to make a profit. And when ********s then attempt to cancel their Subscriptions FuboTV fakes issues with failed attempts to "properly" cancel accounts so they can continue to overbill ******** Accounts.

  Fubo

  Date: 03/27/2025

  Hello *****, we apologize in advance for this experience. We have reviewed your case with the email address provided and see that you signed up to our Quarterly subscription per $335.41 every three months on September 6th, 2024. Our system tried to charge your card, and your card declined the payment until we collected it on September 21st. Moreover, we can confirm you downgraded your subscription and were refunded the difference as it was mentioned to you by one of our supervisors. During the sign up process we try to be as transparent as possible with our customers. All of our customers are advised of the exact date and time the free trial will end, as well of our Terms of servicehttps://***************************************************** that customers agree to upon subscription. Lastly, you can check your payments on your account by going to Settings and selecting Billing. Please feel free to get back to our Care team if you come across any other questions, theyre always happy to ********* regards, ********* Team