Customer ReviewsforCityMD

I came to CityMD October 3. I didnt have my insurance information with me and was told it was an easy process to pay upfront then call them with my insurance details to get the claim filed with my insurance and receive a refund. Its been over 16 weeks with no resolution. Apparently they made a typo when they first submitted the claim, which is understandable that mistakes happen, but its been over 6 weeks since they were alerted of the typo and there is still no resolution and no estimate of when the claim will be filed with my insurance. Unfortunately, the insurance requires the service provider to submit the claim and I am not able to do so myself.

Thank you for reaching out to the BBB with your concern, we are sorry that you are not satisfied. We would like to discuss the concern you reported, please note that we can always be contacted at ***********************  or call ************.

Very disappointed with the aftercare service. I spoke to a few representatives. I experienced an extremely rude customer representative. I had an issue with my office visit- the Representative werent able to provide me an answer. Everyone was saying something different from the last. Requested a call back from a manager. Been over a week still haven't heard anything.

Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

I was given an 8am appointment to get drug screening done. I came to ************ and was told they can't see me until 12pm due to understaffing. I'm now stuck in ************. I am trying to be very patient with this state but my patience is wearing very thin.

Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

My name is ****** and I went in person to your office located at ************************************** on 9-14-23 8:08PM. I submitted 2 urine samples (2 separate cups) for a full STDs test and I was informed that the results will take 5 days.Since then I checked daily updates on the CityMD app to no avail. No updates, no results.On 9-22-23 I decided to call the office 718-fiveseven1-9355 and after speaking with a female with an Indian accent she said: We have no record with your name.In short: CityMD lost and/or did NOT properly submit my urine sample to be tested.How can you trust CityMD if they lost the chain of custody of your sample?Totally irresponsible.I will NEVER enter CityMD again and will tell as many people as I can about CityMD's lack of professionalism, empathy and care.Sincerely,One ****** off never-again-client

Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

City MD saved me! I got an infection when my doctor was on vacation and so was his covering doctor. I went to the ** where they cut a rather large abscess open and drained it. They referred me to a breast surgeon whose office turned out to be closed for the 3 day holiday! I went home but knew I needed daily changes of wound care, but I didn't know where to go. I decided to go to City MD at West 88th St. and see if they could do it. They did do it, and I went there every day for 4 days. The doctors were upset that they were being asked to do something they don't often do, but they did it. One doctor told me he would get a referral for a wound care nurse to come to my house daily to change the dressing. Meanwhile, my doctor had returned from vacation, changed the dressing, and said he ordered a wound care nurse as well. I noticed that someone had left me a voiicemail that I had missed, and I realized that it was from City MD, askinng me to return their call. When I did so, they told me that my City MD doctor had arranged for the wound care nurse! I was surprised and pleased that an ****************** had actually pursued follow-up care for me! It was all arranged right on the phone with me and the City MD person and the wound care person right on the phone! I am so grateful to City MD for not letting me fall through the cracks! They get 5 stars from me!

Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

The front desk need more customers service training. I find them very impersonal, unprofessional, and detached from the people being registered.my perception is that we are more of an annoyance to them. I would give a zero star, but the medical assistant was the only one I was impressed with.

Thank you for reaching out to the BBB with your concern.  Summit CityMD takes every patient complaint seriously. We will have someone reach out to you from our Patient ******************** to discuss your concern. You may also contact us as *********************** or ************.

I came into the City MD Broadway Triangle for STD test with my boyfriend *************************** we both got tested for STDs and while he was getting his test done he received oral *** from one of the employees in the other room next to mine it took him a long time to come out of the room after I was done which I only took 20 minutes he took about an hour. I hate this place. NEVER go back there again!!!!!!!!!!!!!!!!!

Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.

I went to City MD 14 st for a doctor visit. I am being charged for $300 when I have insurance and my copay is $50. They said my insurance is not covering the visit because theres a billing code issue. They are unable to get money from the insurance so they try to pressure me to pay it. I have spent the last year trying to have this resolved and now they are sending a final notice threatening me with their collection agency.

Thank you for reaching out to the BBB with your concern.  Summit Health takes every patient complaint seriously. We would like to discuss the concern you reported with you.  Please contact us at ***********************  or call ************.