Business ProfileforStay Viagem

Upon checking in on 1/12/24 I noticed there was no remote for tv. They told me to use app on phone. I informed them numerous times the Wi-Fi was not connecting to any of the devices for me to use app as a remote, they said someone would bring remote that day. As of 1/17 no one still hasnt come to bring remote nor address issues with Wi-Fi network, since the smart tv wont work without connection. All they did was string me along telling me lies about how someone already dropped remote off and placed on fire extinguisher. They were willing to allow me to go the length of my stay without a tv in bedroom as advertised in amenities, and were still going to charge me full price to extend my reservation without providing a resolution to ongoing problem which shows negligence for as many messages I sent with no resolution. I asked for a quote on extending my current reservation, but they said my dates were no longer available. I also asked about availability of any other units, they said there are no other openings. I looked on their website and seen the unit Im currently in (304) is available for my dates, as well as unit 205 for same dates I requested. I took screenshots of units available for dates I requested and sent it to them. I caught them in one lie, which means they were lying to me the whole time about the remote and Wi-Fi network. They do not take accountability to actively resolve guests issues, they would rather lie to guests about availability rather than address problems we may face. My previous reservation in unit ********************************************************************** laundry and heater room to mold. Even after I told them numerous times about leak, they still didnt address issue until it was time for me to checkout. A reputable company should not lie to their guests about availability especially when theres children involved.