ComplaintsforFancy Hands, Inc.
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Complaint Details
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Initial Complaint
09/18/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Fancy Hands is misleading and completely disregarding customer satisfaction when monthly membership is being canceled. I took proper steps to remove my membership because I wouldn't use the service again for a while. I was charged for the next month, and contacted their customer service. They told me my account will still be valid however my membership will be closed. I asked for a refund, they said they couldnt as the payment already went through. I expected to use my credits for the service then since I was billed for the month, however now they told me the credits are expired. This was highly inappropriate and essentially billed me without services being rendered, I need either the credits that I paid for using the service, or a refund of the money for services not being rendered.Initial Complaint
08/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Did not authorize payment - simply requested a benefit of getting 25% off from my Founder's Card membership but did NOT request service (nor did I receive any service). Impossible to get in touch with a human via phone. Email-based response was filled with snark - but the real issue is that I never requested any services from them!Total charges of $53.96Customer response
09/22/2022
Better Business Bureau:
At this time, I have not been contacted by Fancy Hands, Inc. regarding complaint ID ********.
Sincerely,
***************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.