ComplaintsforSupernatural Man LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/24/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
This recurring bill showed up on my credit card statement for a product I have never received. I have reported it to my credit card company as fraud which it is.Business response
06/24/2024
Dear *****************************,
Thank you for bringing this matter to our attention. We have reviewed the complaint from ************************* regarding the recurring charge for the "Become Supernatural" subscription.
We acknowledge ******************** concerns and apologize for any inconvenience caused. Our records indicate that the subscription in question has been canceled as of today, June 24, 2024. Additionally, we have processed a refund in the amount of $479.52 to the **** card ending in 8130. This refund should reflect on the customers account within 3 - 5 business days.
We strive to provide the best service to our customers and regret any distress this situation may have caused. We assure **************** that no further charges will be made, and there will be no further contact from us regarding this matter unless requested by the customer.
If there are any further questions or concerns, please do not hesitate to contact us.
Sincerely,
Customer Support
**********************Initial Complaint
09/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Got Billed for a second order which I did not orderBusiness response
09/25/2023
Hello *****,
We apologize for any inconvenience this situation may have caused you. We would be more than happy to assist you in rectifying this issue. Please email us at: ****************** with your first/last name, and order number and well get back to you as soon as possible. Our ******** care agents are available 24/7 for your convenience and are always ready and willing to assist you.
Thank you,
*****
Initial Complaint
07/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On july7th 2022 I tried to order a 90 day supply of the product for 179.00$ When I tried to check out it kept taking me to additional pages and bonus offers and I kept trying to skip them and check out. By the time the order was complete they had charged me 650.00$ I just want the original 90 day supply at 179.00$ I feel that the checkout process was misleading and purposely confused me to add more charges than intended.Business response
11/15/2022
Hi ******, were sorry for the inconvenience this issue has caused you. After reviewing your account, our records indicate that all of the orders under your account have now been refunded as of July 14, 2022, with the exception of the initial $179.69 order as requested in you initial correspondence. This action may take 3-5 business days to be reflected in your bank balance. If you have any issues with your refund after this time frame, please reach out to our dedicated support team by phone at ***************** or email us at ****************** to allow us to investigate further to resolve your account issues ASAP. Our customer care team is standing by 24 hours a day, seven days a week, to assist however were able to. Thank you for your time, and we sincerely hope you have a great rest of your week!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
57 West 57th Street, 3rd & 4th Floors
New York, NY 10019
Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.