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ComplaintsforEmpire Time Inc.
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Complaint Details
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Initial Complaint
04/25/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Purchased a Rolex GMT Master 2 from ***** 4/8/22 for $13,500. Price was fair and he was fairly responsive in communicating. Part of the agreement was a polish, insurance appraisal, and the watch. After I paid, I was told the bezel did not turn (this was never disclosed before the sale). Charged me $50 to "add a new Bezel gasket". Got the watch and bezel did not turn. No insurance appraisal was sent either. Surprised after selling an expensive watch but not checking bezel before the sale. Also surprised after getting another $50 that the bezel would not be checked to make sure it worked prior to shipping. ***** offered to refund the $50 and also email the insurance appraisal. For several days I reached out and was told the refund was coming that day. Several days later, no refund for $50 and no appraisal. ***** stopped responding to texts and calls as well.Business response
05/18/2022
me and the customer has resolved the issue and I have refunded him and he agreed to the refund and is happy with his purchase please remove this complaint thank youCustomer response
05/18/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*************************
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.