ComplaintsforLuxury Watch Repairs
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I sent my watch to Luxury Watch Repairs (LWR) for repair via *** on 10/16/2023. *** tracking verified that it was delivered to their *** address on 10/18/2023. The literature that LWR sent me with the pre-paid *** shipping envelope said that upon receipt in their office, they will scan my watch "immediately" upon arrival and send me a confirmation email along with a picture of my watch. By 10/20/2023 I never received anything so I left a comment on their Instagram profile. Someone from LWR responded to my comment saying that they will look into it on Monday the 23rd and get back to me. I didn't receive word on Monday so I emailed them at ************************************ on Monday night. **** responded on Tuesday the 24th and said he'll get me a confirmation email "ASAP." I then looked on Trustpilot and saw numerous reviews from people with the same experience with LWR and some waiting 6-7 months with no response and no watch. When you call their *** office during biz hours it's only a recording with no option to speak with someone or even leave a message. At this point, I just want them to return my watch and don't do any repairs. It's an heirloom and I'm really concerned. I hope you can help. I haven't paid them anything fortunately, and if they could just return my watch to me.Customer response
11/08/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. They returned my watch to me and I acknowledged receipt with them.
Sincerely,
*******************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.