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          Find a Location

          Zola, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Zola, Inc.

              150 Broadway Fl 19 New York, NY 10038-4324

            • Zola, Inc.

              168 5th Ave New York, NY 10010-5910

            Business ProfileZola, Inc.

            Wedding Consultant
            Multi Location Business

            Contact Information

            150 Broadway Fl 19

            New York, NY 10038-4324

            Visit Website
            (408) 657-9652

            Customer Reviews

            1/5

            Average of 18 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            76 complaints closed in last 3 years

            23 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Zola, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Zola, Inc.

                150 Broadway Fl 19 New York, NY 10038-4324

              • Zola, Inc.

                168 5th Ave New York, NY 10010-5910

              Location of This Business
              150 Broadway Fl 19, New York, NY 10038-4324
              BBB File Opened:
              10/17/2018
              Years in Business:
              11
              Business Started:
              6/5/2013
              Business Incorporated:
              6/5/2013
              Type of Entity:
              Corporation
              Alternate Business Name
              • Zola Registry
              Business Management
              • Ms. Shan-Lyn Ma, CEO
              • Ms. Rachel Jarrett, President
              Contact Information

              Principal

              • Ms. Shan-Lyn Ma, CEO
              • Ms. Rachel Jarrett, President
              Read More Business Details and See Alerts

              Customer Complaints

              76 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              07/02/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              One of my wedding guests paid Zola for a pan as a gift for me, months ago. Zola is refusing to provide the pan, saying it is "out of stock" and keeps trying to get me to take Zola credit instead of the pan or a refund. The first time they told me it would be in stock and shipped after July 10, but now they are saying there is no expected restock date. The exact pan is available from the manufacturer and every other website I've checked. I've attached my correspondence with Zola where they repeatedly ignore my actual request.
              Read More
              Read 75 More Complaints

              Customer Reviews

              18 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Julia W

              08/03/2024

              What a disgrace of a company. A wedding guest made a purchase from our registry. AFTER they made the purchase or after they paid for the item and the "shipping" the item was listed "out of stock and won't be shipped at this time". Even the option to convert it to Zola credit is a scam because now the money that was supposed to be used for shipping is supposed to go to a credit.
              Read 17 More Customer Reviews

              Local BBB

              BBB Serving Metropolitan New York

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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