ComplaintsforProtocol NY
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a guitar at **** in ***********, ** on 11/25 for a Christmas gift. When it was opened, we discovered it was moldy and had a horrible odor. The box states there is a 1 year warranty and the form on ****************** was completed on 12/26/22 requesting the guitar be replaced. The box is in perfect condition and was not exposed to water.Initial Complaint
02/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed an order on December 17, 2021 for three sets of Puffasaurus *** *****, order number ******. I received a parcel with one set of the ** ***** along with a receipt addressed to a different customer. I have e-mailed the vendor twice, at the email address listed on their website and texted them at the number from which I received notice that my order had shipped. To date, I have heard nothing from the vendor. I would love to receive the remainder of my order, or at the very least, a credit for the items.Business response
03/11/2022
Hello, we have refunded the customer for the 2 missing units.Customer response
03/15/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
02/14/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
This is an additional complaint to assigned ID #********. At the time I was forced to only answer "satisfied" or Dissatisfied", I choose Satisfied because the company, ProtocolNY, did respond back to me concerning the complain but I wrote in the comment box that I "wish to keep this complaint OPEN while I await their response to my email sent 1/13/2022" (see attachment, page two under Jan 20, 2022 at 11:37 EST) . ********* M did respond and I gave her my address (see attachment page one dated Jan 20, 2022 at 9:57). It has been now 3 weeks since that email with my address and I have not heard back from ********* nor received the promised Kaptur GPS II drone (see attachment page one dated Jan 20, 2022 at 9:37). All I am asking is that ProtocolNY follow through with their commitment and send me the promised replacement drone. I would also like to know to where I am to sent the inoperable drone (Enforcer).Business response
03/07/2022
Hello, we are having the replacement drone sent out. Reference number is *************Customer response
03/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***************************
Initial Complaint
01/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
The Enforcer drone will not sync up to the controller. I have tried numerous times to get the drone to sync with the remote controller. I am asking to have the drone replaced. Like other people, I have emailed, called and left messages, and used the website "contact us" method. All without an response from Protocol.Business response
01/13/2022
We do not have a message from this customer. Please have them email us at *************************** and we will work with them.Customer response
01/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved. I have emailed them as requested. I WISH to KEEP THIS COMPLAINT OPEN while I await thier responce to my email sent 1/13/2022.
Sincerely,
***************************
Initial Complaint
01/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased two drone chargers on 12/29/2021 I paid for express shipping for two days my products still have not came in despite that I have called the protocol only company In ******** no one will call me back.Business response
01/06/2022
We have checked into this and the order appears to have been fulfilled the day the order was placed. We're not sure why *** ** hasn't updated tracking yet but we have issued a refund on the shipping charge for the trouble.Initial Complaint
11/16/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Made order and paid for parts on October 29th. Tracking for order has not updated past shipping label created since and have sent several emails and have not got a response since and have called and left messages with no response. I feel i am being scammedBusiness response
12/07/2021
We have no record of an order from this customer. Please have them provide us with an order number.Customer response
12/09/2021
Order number is **** and was made October29Business response
12/14/2021
Thank you for the order number. We have gone ahead and refunded the order.Customer response
12/15/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************
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Customer Complaints Summary
8 total complaints in the last 3 years.
0 complaints closed in the last 12 months.