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ComplaintsforMr. Glazier
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Complaint Details
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Initial Complaint
08/15/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I contacted Mr. Glazier back in April to replace the glass windows in the storefront. The initial experience was a positive one with information over the phone because the tech couldnt meet me at the scheduled time. I contacted them a few weeks ago to move forward with the work but I wanted to meet with someone to go over the quote in person before I pay the deposit. They kept me waiting 5 hours that day as they kept delaying the visit. When the tech showed up he did not know anything about my project and was just there to measure. After discussing with a supervisor over the phone over the course of the next week I paid the 50% deposit. They charged me twice, so for the full project. They had to order the glass so it took another week for delivery. Installation day their arrival window was ****am. They showed up at 11:30, proceeded to have lunch and did a sub par paint job on the frames. Left after a couple hours work. The paint has to dry 5 hours. If time management was productive they should have came first thing as the associate said himself. Also, I expected the to clean and scrape the existing frames which was not done. I had to call to schedule the installation for the next day. Always getting someone to dispatch your call. On the next day, they installed 2 out of the 4 panels. 2 were the wrong size. Left the site without taking the glass or trash. Unfortunately this was on the weekend and so supervisors arent available until Monday. Having to call again, and schedule more measuring and installation with this company is giving me a headache and anxiety. Ive been getting the run around for a month for a job that took another company 3 hours to complete today.Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I requested a quote and job for replacing picture window. The quote given was not honored costing ****** more and after 8 months from original quote waiting for job to be finished. Original reason for delay was due to seeking original quote pmnt form ********** as they broke window. Once funds provided i paid 1/2 to Mr.Glazier per their request and the rest due once window ordered came in. Initially Mr. Glazier took 2nd payment without finishing job or reaching out to me with an appt. Full funds provided with an appt on 11/6/21- i was called 3 times with delayed arrival before advising me they would not be able to come. The returned 11/12/21 and I was told the window they ordered would not fit. This was the 4th visit- as the appt in August they could not complete as they needed to add a window pane. I was promised someone would arrive today Monday 11/15/21 at 9;30am- at present no one has called or come in. This company is dishonest, unprofessional and I want the job completed and I question whether I will even get my full payment back. I have never filed a complaint with better business bureau before but this is an issue that requires intervention. They are presently not even returning my call.Customer response
11/22/2021
Better Business Bureau: The work has been completed but the complaint stands in the delay of work
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*****************************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.