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ComplaintsforAlluring Window
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
We paid $2000 for a brand new window shades. We experienced one issue after the next since installation. One issue was the motor. The motor was making clicking sounds. Alluring Window came to fix the motor multiple times in about 3-4 month period. The most recent problem is the misalignment of the window shades. The blinds do not close properly as initially setup. This is a brand new window shades and we shouldnt expect to have so many defects. We asked for a refund because of multiple issues since installation. Alluring Windows refused multiple times even sending us a link to ******* videos on how to fix on our own.Business response
11/03/2023
Our company specializes in custom window treatments and we understand that sometimes issues may arise with custom made products this is why we offer a 1 year warranty for service and maintenance of the products to assure quality by providing with free technician visits, free parts replacement, free remanufacture of shades and components and a partial refund for the inconvenience if the issues persist.
Our terms & conditions state that our custom window treatments are not refundable, and ************************* was asking for a full refund of the product while declining to schedule a technician visit to resolve her issues once and for all. She had requested a 10 year warranty to which we agreed. An appointment was scheduled on October 23rd, 2023 to resolve all of her issues, we haven't heard from her ever since.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.