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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/28/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
The company canceled on me 3 different times. They cam once to do work only did 1 of two jobs charged me for time to assess how to and what need for job. After canceling on the job for the 2 time of the 3 cancelations. Agreed to a a refund of $75 and return of manual of 2 job not completed. After canceling again 2 to return. The manual and give me tge reimbursement if $75 only left me manual in my mailbox no reimbursement and started ghosting me. Just want reimbursement@Business response
07/08/2024
We apologize for the inconvenience; we will refund the $75 today.it is unfortunate that there were emergency plumbing services that had to be completed prior to the service technician returning to complete the additional work. We will take this and improve our communication to our customers.We just need to know how to reimburse the customer, should we send a check via certified mail or is there another option.please advisethank you and again apologies Dishaw PHACCustomer response
07/12/2024
Better Business Bureau:
I accept you're term of sending me $75 refund. Once I receive the refund I will close the case.
** *******
Business response
07/15/2024
the 75.00 refund check number **** was sent certified mail from the newark post office on Friday 07/12/2024
this should have been delivered to your house on saturday. I personally confirmed the address with Mr ********
Customer response
07/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I have received the refund and find that this resolution is satisfactory to me.
Regards,
** *******
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Contact Information
6911 Coleman Hill Road
Newark, NY 14513
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.