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ComplaintsforHealth Systems Services
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Complaint Details
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Initial Complaint
05/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 12-28-2021 with a podiatrist's prescription in hand, my wife and I leased for one month an "E 0118 Knee Scooter" from Health systems Services. We were told the prescription was incomplete; we decided we needed the scooter immediately and were charged $79.00 on a credit card. The scooter was returned on 01-24-2022. We received an invoice dated 01-27-2022 for $79.00. During my subsequent phone call, I was assured no payment was due and the invoice was closed. We then received an invoice dated 03-29-2022 for $58.32 which included a late $5.00 late fee and stated, "payment required now". During my next phone call, they had no explanation for the invoice and said they charge different amounts based upon differing health insurance coverage. We then received and invoice dated 04-26-2022 for $58.32 "due immediately. We visited the facility and were told they have no explanation for us for the overcharge and were not due a refund.Business response
05/20/2022
The bottom line is, the customer was charged correctly up front. $79 is our monthly rental price for a knee scooter. Unfortunately, due to a glitch in our software, he was subsequently billed an additional amount incorrectly. There is no current outstanding balance. $79 is payment in full. We attempted to explain everything to him, but he was insistent on a refund, which he does not have coming.If you need further clarification, please let me know.Thank you,Jeff Jeffrey R*** Senior Vice President-Operations/PartnerHealth System Services | 6867 Williams Rd. | Niagara Falls, NY 14304 ###-###-####| ###-###-####
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.