Business ProfileforLuxylemon
Current Alerts For This Business
BBB received complaints alleging payments for merchandise that is either undelivered or defective upon receipt. Complaints also allege the business collected advance payments ranging from $30 to $160, with an average of $49. The business failed to respond to all of those complaints through BBB’s complaint process. BBB notified Luxylemon about the high volume and pattern of complaints, specifically those regarding non-delivery of merchandise, defective merchandise being sent and failure to communicate regarding returns and/or refunds.
The business was asked to voluntarily cooperate in eliminating the pattern by providing a written response outlining specific steps it would implement in order to avoid similar complaints in the future. BBB also requested general information including copies of refund policies, the names and full contact information of the business’ principal officers and responsible management, the physical address of its principal office and a completed BBB Standard Business Questionnaire.
Luxylemon has not responded to the pattern of complaints or BBB’s requests for information.
BBB has concerns about from Luxylemon business practices and is unable to verify any state registrations for the areas the company sell their phone cases in. BBB urges consumers to use caution based on the business’ complaint activity and lack of responsiveness.
At-a-glance
Related Categories
Business Details
- Headquarters
- 4450 Witmer Industrial Est Ste 4, Niagara Falls, NY 14305-1391
- BBB File Opened:
- 9/9/2016
- Contact Information
Customer Contact
- Customer Service
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
19 Customer Complaints
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06/13/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Customer Reviews
13 Customer Reviews
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Most Recent Customer Review
Krissy S
06/27/2024
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