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Find a Location

Western New York Remodel has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Western New York Remodel

      2223 Katherine Dr Niagara Falls, NY 14304-3010

    • Western New York Remodel

      227 Jackson Ave North Tonawanda, NY 14120-2647

    Business ProfileforWestern New York Remodel

    Remodel Contractors
    Multi Location Business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Remodel Contractor, Kitchen Remodel, Bathroom Remodel, Basement Remodel, Painting, Flooring, Windows & Doors, Deck Builder

    Residential & Lite Commercial

    Business Details

    This is a multi-location business.

    Find a Location

    Western New York Remodel has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Western New York Remodel

        2223 Katherine Dr Niagara Falls, NY 14304-3010

      • Western New York Remodel

        227 Jackson Ave North Tonawanda, NY 14120-2647

      Location of This Business
      2223 Katherine Dr, Niagara Falls, NY 14304-3010
      BBB File Opened:
      12/4/2020
      Years in Business:
      5
      Business Started:
      3/15/2019
      Business Incorporated:
      3/15/2019
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • ANY Remodel LLC
      Business Management
      • Mr. Drew Raufi, Owner
      Contact Information

      Principal

      • Mr. Drew Raufi, Owner

      Customer Contact

      • Mr. Drew Raufi, Owner
      Additional Contact Information

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/07/2022

      Complaint Type:
      Order Issues
      Status:
      Unresolved
      We had a contract with WNY Remodel and Drew Raufi in summer of 2021 to remodel our kitchen. We gave Drew a $5000 deposit to have the work done and be put on the waiting list. Work started October 18, 2021, and then it had to stop until we had our countertops put in. We gave Drew another $3000 check on 11/8/21. The countertops were installed on 12/2/21 and then work resumed until Drew had to stop on 12/28/21 so we could have our new floor installed. On that day Drew asked us to pay the balance, and we gave him a check for the remaining $1950. Drew told us to contact him when the floor was in so he could come back and finish. He said he had one to two days left to finish. New floor was installed on 1/6/22. We sent Drew a text on the same date and he said he would be in touch next week to finish the job. We continued to text him and call him, leaving many, many voicemails. We have texts up until May 2, 2022. On two occasions he gave us a date he would return and was a no-show. He never returned to finish the job. We had to hire ****** ***** to finish the floor molding, shoe molding and trim work around the peninsula. He also had to secure the crown molding in place, which was not nailed down, just taped. That cost was $275. We had to have the hardware to hold the glass in place for the cabinets and the glass installed, and that cost was $162. We never got the wainscoting installed around the peninsula, which Drew was supposed to supply and install. Approximate cost, $250. We are asking for $700 reimbursement for the work that we had to pay for that Drew was supposed to finish.
      Read More

      Customer Reviews

      4 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ashley M

      1 star

      10/05/2023

      I held out putting out a review because I didn’t mind Drew as a person and wouldn’t want to give a bad review unless it was warranted. Drew “finished” our job August 2022 we have been trying to get in contact since September 2022. The job is unfinished, unsafe and falling apart! We asked him to come back multiple times, and he came up with one date in December 2022 but we had a doctors appt. Then the storm happened and he stopped responding to our calls and emails. (I have the proof of all the times we tried contacting him.) Our floor is separating, water comes out of our wall where he took out our chimney, our ceiling is cracking between two rooms, the caulk all over is a mess, where our cabinet was put up, there is a huge chunk of wall missing and the cold comes right in and makes condensation in the cabinets. This is just the tip of the iceberg. Our piece that separates our floors doesn’t stay in and comes out; we trip over it 20 times a day. There were nails sticking up that I couldn’t hammer and I had to take them out and now part of that moves. He left a hole in our wall where we thought he was putting our doorbell. I went out the night before he was done to get it and he never put it in. There’s just exposed wires. He ruined my good molding. He put mismatched siding on - we talked about him color matching and I said it didn’t have to be exact as long as it would get us through for five or six years, but he left it totally white and doesn’t match our house at all. He left the awning above the mismatched siding and didn’t take it down; there isn’t a window there now. But I will say he used our floor and did our bathroom at no extra cost. I’m not sure if this is personal or he thinks he did a great job, we did provide these photos in an email and considered suing him but honestly the amount of money it would take and then having to hire someone to fix all his mistakes or what is broken wouldn’t balance out. Use with caution!

      Local BBB

      BBB of Upstate New York

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