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ComplaintsforWestern New York Remodel
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Complaint Details
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Initial Complaint
09/07/2022
- Complaint Type:
- Order Issues
- Status:
- Unresolved
We had a contract with WNY Remodel and Drew Raufi in summer of 2021 to remodel our kitchen. We gave Drew a $5000 deposit to have the work done and be put on the waiting list. Work started October 18, 2021, and then it had to stop until we had our countertops put in. We gave Drew another $3000 check on 11/8/21. The countertops were installed on 12/2/21 and then work resumed until Drew had to stop on 12/28/21 so we could have our new floor installed. On that day Drew asked us to pay the balance, and we gave him a check for the remaining $1950. Drew told us to contact him when the floor was in so he could come back and finish. He said he had one to two days left to finish. New floor was installed on 1/6/22. We sent Drew a text on the same date and he said he would be in touch next week to finish the job. We continued to text him and call him, leaving many, many voicemails. We have texts up until May 2, 2022. On two occasions he gave us a date he would return and was a no-show. He never returned to finish the job. We had to hire ****** ***** to finish the floor molding, shoe molding and trim work around the peninsula. He also had to secure the crown molding in place, which was not nailed down, just taped. That cost was $275. We had to have the hardware to hold the glass in place for the cabinets and the glass installed, and that cost was $162. We never got the wainscoting installed around the peninsula, which Drew was supposed to supply and install. Approximate cost, $250. We are asking for $700 reimbursement for the work that we had to pay for that Drew was supposed to finish.Business response
10/25/2022
BBB spoke to Drew at business and the following was relayed: The customer had verbally agreed to the additional things requested and the additional charges, including the sink the customer was going to provide but did not. We purchased the sink with the understanding we would be reimbursed. The customer owes approximately $1,000 in overages, which is more than what he is saying we should refund him. I am not going to refund the customer and I am not pursuing the additional monies owed to us.Customer response
10/27/2022
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. These are the photos of the shoe molding and floor molding and peninsula. Regards, **** ********Initial Complaint
08/25/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
In January 2019 I signed a contract with Drew at WNY Remodeling to add a 200sq foot addition to the back of my home and to tear down and rebuild my garage. Work was to start that spring. All architectural renderings were done. The contractors Drew hired NEVER passed inspection (concrete and Framers)...and he allowed his subcontractor to swear and demean me right in front of him. Come September 2020, Drew left me with a framework not covered from elements, and no plans on returning till December/January because he had other jobs to do. When I told him this was not acceptable, he quit. He never returned the money I had given him to buy supplies. Never returned the Blueprints, and never gave an accounting of how the funds I had advanced were spent, and never finished the job. I just contacted him again. He still does not have my money, does not have the accountings of how funds were spent. He also told me to do what I had to do to get my money back from him.Business response
11/05/2021
BBB spoke to Drew at business and the following was relayed:
The matter has been resolved. I paid the customer $9,000; $2,000 in September and $7,000 approximately 2 weeks ago.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.