ComplaintsforWorldclaim Global Claims Management
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is very unreliable. They do not keep in contact and have many excuses. On December 10, 2022 I had a fire in-between the wall in my basement. They came out real fast to file with me, but then it became increasingly apparent that they had more excuses for this and that. Today is 6/2/23 and I have received no money from my claim. I did have ******* *********** *******s clean and paint. I ended up firing that company because I was dissatisfied with the painters work. As of todays date the basement is still is not fixed and I have not received any money for the replacement of my belongings. It has been 6 months.Business response
06/22/2023
We are at the mercy of the insurance company ultimately to make final decisions on the claim and claim payment release. We have been in contact with the carrier who has indicated a payment has been made on 06/08. The contractor was ultimately hired by the client. **** has attempted to liaise between the client and the contractor. **** met and discussed reviewed the estimate on may 2nd forwarded claim concerns to contractor. At that point we were told she got a new contractor. As a supervisor, this was the first I have heard of her dissatisfaction with our services. She did recently call (after this BBB complaint was received) and I did speak to her and advised her that we have been waiting for the checks that the carrier said were being sent. Her concerns were paying the contractor and I told her that she would owe the contractor for the work they performed and any dissatisfaction with their work would have to be brought up with them directly. If the checks are not received tomorrow 06/23 the insurance adjuster will reissue and drop off at our offices.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.