Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a dumpster and placed household clean out items- no furniture- just boxes of papers, a few folding chairs, garbage bags that I could lift (54yo woman) of old toys/clothes and spring leaf cleanup from a 0.25 acre yard. My credit card was charged for an extra half ton of garbage. I reached out to the company to see where/how they arrived at this amount and have heard nothing back. They will not provide clarification on how they calculated this amount. I want to know why I was charged because my items were no where close to 1 1/2 tons of trash.

  Business Response

  Date: 03/24/2025

  Ultimate Dumpsters resolved the problem with this client directly. Will also attach the weight slip that was sent to their email.

• Initial Complaint

  Date:03/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Dumpster on 01/06/2025, the business sent the wrong size I paid for. I paid $498 total. The business showed on website and I choose a 20 yard roll off that could handle over one ton of materials, which is 20 feet long by 8 feet wide, 5 feet high. But instead they sent a dolly type wagon 4 x 6 in the picture I attached. I called the business and canceled immediately! I sent a picture of the correct one I picked on the website they defrauded me. Deception knowing that I person could not be able to cancel an order until they seen the wrong item deliver, you could do it 24 hour before delivery this is the trap and fraud. They have you money and send you anything. Please Help! The business do not want to respond with truth or justice or fairness. The delivery person said the business do this a lot. I filed dispute with Discover Card no help.

  Business Response

  Date: 03/14/2025

  The customer ordered a *************************************************************** this thread, which is what he received. They also disputed the amount that was charged to their card so there is nothing further that Ultimate Dumpsters can do, it is now up to the bank.

• Initial Complaint

  Date:12/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Working with these people was nightmare once they take payment contract is not valid. We ordered a dumpster for 7 days they are using the day we inquired as a delivery date. Ridiculous they don't bother to look at actual contract. Then say we told driver to pick it up early. They picked it up once I left the house we only had it for 4 days. They come up with there own dates and edit pictures to make YOU seem wrong. We were right to suspect something was wrong because they did take 2 days to deliver and could never get a delivery date. We zelled them payment

  Business Response

  Date: 12/30/2024

  The customer disputed the original charge that is why we requested ***** as the form of payment for delivery. There is also a time stamped picture which I will include, it was delivered on Wednesday 11/27/2024 and picked up a week later. She had the container for 7 days as per her signed contract which will also be included.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We requested a dumpster be delivered so we could remove storm debris. We were told the dumpster would be delivered Saturday 11/23 between 8-10. Dumpster was not delivered by 9:30 so we called and were told it would be another 1-2 hours. We called again at 11:30 and were told it would be another 45 minutes. After an hour and a half we called again and were hung up on several times. The dumpster driver finally showed up at 3:30 after debris was removed by other means and said Ultimate Dumpsters never called him for estimated time of arrival. Dumpster was sent away. Every time we try to call to request the refund we are told we will be called back or hung up on. We spent well over $700 and were lied to from the beginning. This company is unprofessional and unresponsive.

  Business Response

  Date: 11/26/2024

  Unfortunately Ultimate Dumpsters do not guarantee times, it is stated on the signed contract that I have included. We did in fact call our driver on numerous occasions and they ddi not respond. It being the trucking industry they might have been on the road and not able to answer their cell phone. 

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, Nov. 15th 2024 I contacted Ultimate Dumpsters in need of a dumpster quickly. *****, the sales person I assume, helped me set up the reservation notifying me that I would have to pay $50 more to receive the dumpster by the up-coming Monday. I agreed and paid a total of $825.Monday morning comes along and I receive a text message stating;"***** ******** **** ** ******** ********** ** *** ******** *** ********* *** ******** ** **** ** **** ** ******************************************* ** ********* *** *** ************* **** *** ****** ** **** *** ** ******** *** ******** ****** ******** ****** **** **** ** *** ********* ****** *** *** ***** *** **** ** ******* *** ******* ***** **** ** **** ** ********* ******* ** ***** ********** **** ******** *** ************** ****** **** ** ** *** **** *** ********* ** ********* ***** *** ** ***** * ********* ********* ******** **** ** ******** ********** ****** ********* *** ***** ***** ********* *** *** ******** ** **** *** *** **** ** ******* *** ** **** ******** ****** ***** **** ** **** ** ********* ********* ** ***** ********** **** ******** *** ************** ***** *** ** **** *** **** * ***** *****I could have paid $300 less than I already had for a dumpster on Tuesday so I immediately called, confirmed I was scheduled for Tuesday and canceled (24 hours in advance). I spent the remainder of the day getting told by this scam company that I get no refund, then getting put on hold for about 30mins before getting hung up on. The contract clearly states that I must cancel no sooner to the delivery date than 24 hours and that is what I did, yet this unprofessional and scam company thinks it's ok to steal my money anyway. If this method does not result in a refund of my money, I will absolutely be suing them for a full refund plus further damages due to the suffering they caused me dealing with their staff who have ZERO morals.

  Business Response

  Date: 11/19/2024

  Ultimate Dumpsters handled this with the customer directly, thank you.

  Customer Answer

  Date: 11/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  They called and told me they would give me my full refund because they saw the complaint but if was a lie. I never got the last $250 they owe me. I'm assuming they thought they could trick me into resolving this but I knew better with their business practices. I went directly through the company they source from and will never do business with those thieves again!!

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  ******* *****
  
  
  
  
   
  

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired Ultimate Dumpter 9/11 to deliver on 9/13 for which I paid $460.00. But the company billed my Navy Federal account again for $367.50 on 9/17 and said the payment was rejected. This charge was said to be for an overfilled dumpster. Although the payment went through, the company said it hadn't. Then they requested another form of payment, and I gave them my BofA information. Another charge for the same $367.50 that had been paid from my Navy Federal and $52.50 were charged to ****. I asked them to reverse the charge because they had already been paid. They have taken a total of $420.00 in additional charges that were not authorized. When I called again to discuss the issue, the person quickly hung up.

  Business Response

  Date: 09/26/2024

  All of Toiyas declined receipts were emailed to her at ***************** I will be including the invoices that went through as well as the signed contract and terms and conditions.

• Initial Complaint

  Date:08/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife called to order 2 construction potties on 8/12/2024, to be delivered on 8/21/2024.Never received any information after that call. Was not asked if I had an email address, which I do not, or later discovered that they never asked for my phone number for any further inquiries.My family and I spent ALL day on Friday 8/23/2024, making at least **************************************************************************** able to reach a ***resentative.Finally on Friday afternoon, it was discovered that the contract was not signed, therefore was not processed. Originally was sent an invoice that included both potties, but that is not able to be retrieved. The **** ****, emailed that to a family member for me to sign, (received 2 different invoices only listing a quantity of 1 potty, with 2 different order dates and deliver dates.(8/12/24 invoice-deliver on 8/21/24 & 8/23/24 invoice- deliver on 8/24/24) it was then told that it would be delivered on Saturday 8/24/24. This was ordered to be delivered by 8/21/2024. It is now 8/27/2024 and I have made 7 calls today, left 3 voice mails asking for a call back and have not heard anything and still have not received the potties.My debit card was charged for both potties of ******/each within 2 hours of ordering on 8/12/24.I have still not been able to contact anyone to resolve this issue(refund, products not delivered, no customer service, no call back, no creditable contact information)The next call will be made to my bank to have the charges reversed(fraudulent charges).This was to be my 70th wedding anniversary celebration, without any bathroom services, I have a no very large sewer and water bill, that has to be paid, thanks to the ignorance of the *** that originally processed this order, didn't ask for an email to e-sign the contract, and couldn't process without, and then didn't ask for a phone number for inquiries, just wanted my money is all I see.

  Business Response

  Date: 08/28/2024

  Ultimate Dumpsters has tried to contact the customer directly, we have issued a refund for both of these orders and they should see it in about 7 business days.

  I have attached both refund receipts for refrence.

• Initial Complaint

  Date:08/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A port-a-potty was order from Ultimate Dumpster on June 11 by phone to be deliver on June 13. On June 13, it was not delivered. I first received a text message at 6:19 am that morning stating "your order # ****** has been dispatched!" At 10:09, I received a second text from **** at Ultimate Dumpster stating "I will get you a delivery time shortly, slight delay this morning." Then a following email "**** we are having a small issue right now can you wait until Monday?....I can offer a small discount or just refund and cancel..." I responded that Monday would be fine. I waited until 4:00 pm on Monday, and the potty had not arrived. I then called **** at Ultimate Dumpster and he did not know where the potty was. He then said he would refund ALL of my money if that was the route I would like to go. I chose to cancel the order and get a refund at this point. I have not received any refund at this point. I have repeated called. I have been hung up on numerous times or told that I cannot get a refund, even though I have the text messages to prove what was said to me.

  Business Response

  Date: 08/28/2024

  This has been refunded in full today, attached is the receipt. We apologize for any confusion or miscommunication. 

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On the 8th of July I contacted Ultimate Dumpster and spoke to a "Micel". I told her I needed a Pota Potty for the 27th of July. She charged me $325.25 and said it would be delivered on the twenty second of July. When it did not show up on the twenty second, I called and was told they would look into it. By a text message I was told that it would be delivered on the 26th. When I ask if I would be receiving a price adjustment, I was told, "no". I paid for the week and only had it for 3 days.

  Customer Answer

  Date: 08/27/2024

  At this time, I have been contacted directly by Ultimate Dumpsters regarding complaint ID ********, however my complaint has NOT been resolved because:

  [Thank you for choosing Ultimate Dumpsters! We hope our service met your expectations. We strive to improve and would greatly appreciate your feedback.  Please take a moment to share your experience with us!  Your honesty helps us serve you better.
  *************************************************************************************]

  This is the last email from these people. They are oblivious to the complaint.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  ***************************

  Business Response

  Date: 08/28/2024

  We are resolving this with the customer directly.

  Customer Answer

  Date: 08/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   The company offered me a refund of fifty dollars, which I refused. The cost per day of this unit has never been made clear. Doing the math, I was to have this unit for 7 days. I was charged $325.50, that would amount to ***** a day. They want to refund me $50.00 but I only had it for 2 days not counting Sunday. The unit was not delivered until July 25, 2024. They said is was going to be delivered July 22, 2024 then picked up July 29, 2024. They are forgetting three days of service, $50 does not cover that!

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 08/29/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: 

   The company offered me a refund of fifty dollars, which I refused. The cost per day of this unit has never been made clear. Doing the math, I was to have this unit for 7 days. I was charged $325.50, that would amount to $46.50 a day. They want to refund me $50.00 but I only used it for 2 days not counting Sunday. The unit was not delivered until July 26, 2024. They said it was going to be delivered July 22, 2024 then picked up July 29, 2024 that was the agreement. They are forgetting four lost days of service, $50 does not make up for that! The refund should be around $186.

  
  

  ***************************
  
  
  
  
   
  

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been corresponding with ******* and it was starting well. At the time of booking, ******* told me that once I signed the agreement form I would then be charged once they received the agreement form. My card was charged before I got off of the phone and before receiving any agreement. I tried calling back minutes after to cancel due to the price on the agreement being different than what was quoted. I was met with attitude and being hung up on before I could even finish my thoughts. I had to call back 5 times to get a response back from them, again was met with rude customer service agents. I just want a refund of $619.50

  Business Response

  Date: 07/29/2024

  This has been refunded and settled with the customer directly.