ComplaintsforBob Weaver Motorsports
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Bought my daughter a new **** **** ***** as a Christmas present. Once the weather broke she took it for a nice smooth 10 minute ride to get the feel for it. Next time she rode it for about 5 minutes pulled up to me shut it down to talk with me for a minute then started it back up and it was stuck in gear would not shift and back wheel locked up. I scheduled service at Weavers and their telling me I need to replace the engine for over $800 and nothing is covered. All this for a 15 minute ride in our front yard? Weavers says they wont cover it and they say **** wont either. I asked for their **** rep contact info that said it wont be covered and after asking them three times they finally gave me a phone number that did not work and is disconnected. So I found a **** number and called myself and **** told me it's a known problem and Weavers should call them to get it resolved. I told Weavers about the known issue and to call ****. Weavers then demanded that I give them the phone number, name, and time of call I had with ****. My question is what are you doing selling something if you need the manufacturer's contact info from the client? All communications with Weaver service department is done through text messaging and if you call to discuss the issues you get pushed to a voice mail then they text you back. So if you have money to waste go to Weavers, if not take a further ride to a dealer that works with and for their clients. This was a floor model I bought brand new, dirt bike was kept in a heated garage all winter, never laid down, not rode hard, looks brand new, has maybe 15 minutes of ride time on it, not even one mile and now a new engine is required?Business response
08/08/2022
BBB spoke to business and the following was relayed:
The customer did speak with **** and I believe this has all been worked out and is being taken care of.
Customer response
08/08/2022
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I spoke with **** and he worked with me to get the dirt bike repaired.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.