Business ProfileforAthene Annuity & Life Assurance Company of New York

In April, 2024, it came to my attention that my monthly annuity distribution has been reduced from approximately $1000/month to $600/month. After a further review, it appears that the distribution has actually been altered since December, ********************************************* the month of March, 2024. My financial advisor contacted this branch in *******, ** and was told that the reduction happened because 2 withdrawals were made--one in November, 2023 and another in January, 2024 and these withdrawals were deposited to my cash account of record. There have been no deposits and no authorization to make these withdrawals. My advisor and I have been in contact with this branch multiple times both by phone and mail, and I was told that there was a computer glitch in November 2023 and they are "working" on it. I have contacted the legal department in **********, ** with no response. I have asked to talk to a manager, with no call backs. I have also filed a complaint with the State Insurance Commissioner in *******. This distribution has been incorrect for over 6 months now, and it needs to be resolved immediately.