Business ProfileforProactive Home Services

This company is awful. Stay away!I used this company to convert to a gas boiler. The first problem was that the owner tried to do the job without getting a permit. When we insisted, the job was delayed. The actual installation of the boiler was ok. But immediately afterwards we started getting extremely loud banging in our pipes which we even recorded. They came back once to address the problem but didnt listen to our recording or where we told him the banging was coming from. Needless to say the situation was not fixed. Additionally the brand new boiler shut off twice in three months We called Proactive 6 additional times and each call was not returned even though the secretary said that the owner would call me right back.I then hired a competent ******* who told me that though it was a good boiler it wasnt designed for a two zone heating system of both steam and hot water. The competent plumber fixed everything by adding a return system for the hot water and also had to change the aquastat which was the incorrect one. The work cost 1000 dollars for which ProActive has refused to reimburse me for even though they warrantied the boiler for one year They also told me that they would submit all the paperwork for my rebate. After several months I reached out to the office and finally received a call from the owner who claimed that I didnt give them some information and that the rebate had expired. ALL UNTRUE. Luckily I was able to navigate the rebate situation with the gas company even though there was no model number on my boiler ( very strange).In closing please do yourself a favor and never use Proactive Home Services

What you are saying is not accurate at all. We responded on two occasions to your complaint about a noise although both times when we came to the house we were unable to replicate the sound. When you called again about the sound i didn't call you back right way and when i finally did get back to you 5 days later you were so irate about me not calling sooner that you refused to let me back into the house so I was not able to help you. All of the phone calls that come in and out of the office are recorded. I have gone back and listen to them and also have checked the times and dates of your calls to me and my calls to you.