ComplaintsforApollo Concrete Coatings
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Complaint Details
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Initial Complaint
06/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
7/5/23 scheduled to have the work done. Called at 8am and was told they needed to finish another job first and weren’t coming. 7/7/23 team shows up late, starts preparing the concrete. An hour in they had to leave to finish another job. They come back a few hours later to “finish” the job. They didnt cover the door, didn’t leave a sign to block the sidewalk and didnt lift the bottom pieces of the column. They laid machines directly on the grass and killed it, got the chips on the metal door frame and sealed it on, cracked the bottom pieces of the columns on the porch and banister. didn’t seal the entire thing with the clear coat but did seal in grass and leaves. They left the white banister, railings, etc covered in residue, left the planting beds covered in excess chips. 7/9/23 We reached out to Jessica and said someone would be in touch. 7/17/23 reached out to Jessica that hadn’t heard from anyone. 7/17/23 Logan called tried to make excuses. 7/18/23 logan came over and admitted it was not done correctly and the team was no longer employed by Apollo. He apologized and would “make it right.” 8/1/23 redo of the porch and sidewalk. Did cover the door, but the damage was already done. Still did not clean up the mess from 7/7/23. 8/3/23 texted Logan asking if they were going to finish cleaning up. 8/4/23 sent 21 photos of the mess and the parts not clear coated. 8/7/23 Logan was to look at it and never showed. 8/9/23 texted Logan because we’ve heard nothing. He said he'd be out on the 10th but did not come “due to weather.” 8/11/23 wanted to come over, we were on vacation. 8/14/23 I texted him I was home and would be home all week. They came out later in the week to “clean” and correct the problems which neither were done. 8/20/23 reached out to Jessica and didn’t hear anything. Received a notice to pay the balance or a lien would be placed on our home. Jojoe came out and scheduled a redo for 5/20/2024 in writing. 5/20/24- canceled 5/29 didn’t send proper supplies
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.