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Review from Latrice G.
1 star01/29/2024
The sales person Brian come out and did an assessment of the job. He didn't look at the top porch which showed that I had espestice siding on my house. The day of installation came and the installer advises they don't have a permit to go through my siding. Then the general manager called you inform me. His name is Jason C******. He was rude and condescending. He said "We are both at a loss." I was paying close to $10,000 for a service to be yelled at and disrespected. Now I got an estimate to seal the basement and attic and that is close to 4300. I wish this company would train their sales person Brian K***** better because this situation could have been a avoided. They also need to train there general manager on how to handle issues and apologize when his people are wrong instead of yelling at customers
USA Insulation of Buffalo Response
01/31/2024
The satisfaction of our customers is always our top priority and we take it very seriously when that standard has not been met. Unfortunate circumstances like this will happen from time to time (we show up to complete an install and we encounter things like the presence of asbestos that preclude us from completing the install as planned). We do have solutions to overcome those issues that require altering the process we use to install our product. These solutions are always offered to the customer as was the case in this situation. As always, we are still working to find a way to provide the best level of service possible. We do apologize if this lead to a misunderstanding with the customer and offense was taken. That is certainly not how we conduct business and would never do so intentionally. We would truly appreciate that opportunity to show this and all customers the high level of service we are capable of and always strive for.
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