ComplaintsforBracy's Auto Repairs
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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 8th my vehicle was brought to the shop for a transmission repair and clutch install. I received a call shortly after they finished stating they clutch would not disengage. After giving them the number of the clutch company they realized they forgot a crucial part to the system. Upon pickup of the vehicle there was a loud grinding noise. When brought back to the shop they kept it for 3 weeks before even working on it. The owner then stated he put the transmission back together wrong and parts were installed incorrectly or missing. They also stated the clutch was installed backwards but apparently no damage occurred. After working on it for 2 more weeks with another person verifying the work it was returned to me and it continues to make noise, friction, and a lot of heat which it isn't supposed to do. This vehicle never made noise or generated any heat until it was taken apart by this business. The owner continues to be confused on why it isn't fixed and continues to cause more damage to my vehicle each time it is taken apart to be "fixed". The transmission leaked after the first repair and I have complained multiple times asking for a more qualified shop or person to fix my vehicle because this person clearly doesn't know what he is doing. I also have heard complaints from a former coworker of mine that 4 other vehicles he has worked on have had catastrophic failures and I do not feel safe driving my vehicle after he has had his hands on it.Business response
09/06/2022
BBB spoke to Rich at business and the following was relayed: The vehicle was brought to a dealer and the issue has been resolved.Customer response
09/13/2022
Bracy's has discussed no price amount with me but stated that they would pay for the repairs when the dealership spoke with them the first time.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.