Business ProfileforDreamscapes CNY

The job was finished poorly, with missing and lose bricks, lack of sand and just poor execution. Owner did not do a quality check on his workers after we contacted him to have him look over his staffs work. He claimed to be a perfectionists, however, when my husband contacted him he claimed he saw pictures from his workers and thought it looked fine! The problem is that he did not know how to work with a porch with a lip. We have him on the **** when he came out to put on the application that needed to cure a day, saying he would just come back and do it all in one day instead and then when he did the stones didn't stick. He asked me for my thoughts and then had his staff come and do it, but they did it poorly. He then blamed me for the idea and took no responsibility. I sent him pictures and he said he would come out and look and refund us some money, but never showed up and has not contacted us since. It's a shame as the part of the work that was done when he came to the job was good, but he does not check his staff's work and he is defensive. It was a dream come true of mine to get this done and unfortunately the experience ended on a sour note. If he had just come out and actually looked at poor execution of his staffs work, it could have been resolved amicably. He claims he used his own stone for the last part, but kept the culture stone that we paid for. We didn't ask him to use his own stock and we want a refund for the stone we paid for so we can get it fixed appropriately. More stones are falling off and it is a trip hazard. I told him when there was an issue in the beginning with the start date and the vendor not having our order, it was not about the mistake but how it gets resolved, but apparently that did not matter in the end. I truly did not want to put in a complaint, but as he chose to not follow through on his promise of a refund, and we have loose, falling off and crooked stones, missing sand, and the end result looks bad, he gave me no choice.