ComplaintsforTrident Innovations LLC
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Complaint Details
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Initial Complaint
10/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company was selling a vacuum that is suppose to be quite and good for the air. I dont know I tried it the night they left it and my daughters special needs animal could not take the sound the animal was crying and my child was think her animal was dyeing. I spoke with the vet who said because of the needs of the child that this was not going to work in y house. I had no paperwork all the information was on a tablet in their hands and left with them. I immediately starting calling the number on the box no answer for days and I was leaving messages. The item is still in the box on my porch where they left it ready for pick up. I did finally talk with someone who sent me the contract on June 16th with the cancellation page I returned that within 3 days and they still have not picked up the item. The biggest problem is they did not give me the cancellation page until June and not the day the item was left at my house. They said I had 3 days from the item being left but did not give me the paperwork to cancel until June. This is not a good way to do business. After all this I was still willing to drive 2 hours to return the item as they said they were not in the Rochester area anymore. I should be able to return an item that is still in the box and they would not accept that, and now they have a company coming after me for a personal loan called United Consumer finical company I never recived no money from these people but it is on my credit report as a personal loan. I have reached out to them they were very understanding and tried to get these people to accept the cancel page as it was mailed within 3 days as they requested in the email dated June 16th.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.