Business ProfileforRoyal Ford Motors Inc

First off, I’ll start with the trade offer. Felix made it very clear three times what the trade offer would be for my truck. In fact, two times he asked how much I owed on the ****** I was trading in and insisted he was paying off my truck at approximately $32,540 and change. This was heard by an individual I had on the phone as I was speaking with someone on my phone about the truck. Felix and I shook hands on the figure. I made it very clear to him I had no interest in trading my truck unless I received payoff which he stated numerous times this would occur. I made him aware of the hole from the light bar as well as the fuel cup damage that Ford would be replacing upon the part being available. Felix again ensured me this would be no issue. To “sweeten the deal” as Felix called it, he offered me Ford Pass on the vehicle. I had no way of knowing the truck I was purchasing had no ability to use Ford Pass as he sent the vehicle to be cleaned for the sale so we could not pair it to my phone until after the vehicle was done being cleaned which was after the transaction for the vehicle. In addition to this Felix insisted the vehicle had “Lariet” additions on the XLT package included. I discovered the vehicle sales sheet from the initial sale when the vehicle was new and none of the “add ons” appear to be Lariet features. I confirmed this with a VIN lookup on Ford and ******, I also showed him the vehicle sticker, which he stated he did not know was in the vehicle. On top of all this, Royal Ford made me pay for the oil change for the truck I was trading in. After I signed the paperwork to purchase the Ford F150 off of Royal Felix then sent me over to pay for the oil change on the truck I traded to Royal. This was like a kick in the stomach to the customer, I’m giving you thousands of dollars yet you are making me pay for the oil change on the truck I just gave you. Several days later, I received my financial information in the mail for the vehicle purchase. This is where I discovered that the trade in Royal gave me was actually $27,250 which was no where near what Felix and I discussed. Now, I do own some of that responsibility as I should have caught that when I signed the purchase paperwork. There are a lot of numbers and information on the sheets so I did not catch that part of it, again I own some of that responsibility. With that said, I met with Felix on 12/16/23. Which I do appreciate Felix’s willingness to meet. Using the NYS one party rule for recording, I audio recorded our conversation. During the conversation Felix offered me two different explanations for the trade in value and both were different from one another. Then, what really shocked me was Felix pulled out a piece of paper with notes that were took during our initial conversation, no where was the $27,250 trade value on the form. I noticed while looking at the sheet that there was writing on the other side. Felix showed me the writing on the other side in purple marker that I easily could see through the paper which was not there at time of purchase. On this side it indicated the trade value of $27,250. I called Felix out on that, to which, he told me he thought he showed me, I told him where’s my signature as the line at the bottom was blank as I was never shown that side of the page and did not sign off saying I saw or agreed to those figures. He also mentioned to me I should have seen the number when I spoke to the finance manager, I informed him I was in the conference room the entire time and never once met with any finance person. I then told Felix about the Lariet features and showed him the paper directly from Ford. Felix told me he thought because the auto check had it listed with Lariet features that it must be accurate. I told him I typed the vin into ****** just as I expected a Ford dealership to do and it showed me exactly every detail about my truck. He admitted he was wrong about Ford Pass and agreed to have auto-start added to make up for the Ford Pass issue but could not further explain the Lariet features not being there. Felix took my credit card and supposedly was going to get the refund for the oil change. That refund never actually occurred until I called several days later and spoke to the cashier for the refund, which is pending as of time of this email. Initially he sent me a text telling me to take photo of my credit card and send it to him which I thought was absolutely unacceptable. On top of all this I had issues with my doors not securing because of the cold. Felix notified service of this. Service then informed me it was a recall and they would do the repair work to fix this which is scheduled for 12/28/23. The vehicle never should have been sold with a recall active or not repaired. The repair work was completed on 12/29/23 Furthermore, I asked for a ****** multiple times as that is the vehicle history service I prefer. Felix insisted his auto check service provided was the better one. After going back and forth he agreed to get a *****. Several minutes later he came out and said he could not get a ****** as Royal does not have an account. I told him any one can purchase a ****** and that a report would cost roughly $44.99 and they do not require an account. This was still denied and I was not supplied a ******. All I am requesting is for the $3000 cash down that I put down to be refunded. This is to make up for the lack of Lariet features that I was told the truck had in addition to the the trade value being over $5,000 less than what Felix and I agreed to. Again, the trade sheet was never shown to me as I never would have signed a document written in purple marker. He only showed me the notes on the back. While I do understand the bill of sale showed the trade value being less than we agreed to I did not understand the wording or numbers and Felix failed to explain it to me and covered it up by not showing me the trade sheet and also he admitted I was suppose to see the finance manager which never occurred.