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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had Gutters installed that incl new gutters, downspouts and gutter guards in March of 2023. This company uses a logo of BBB accreditation which unfortunately I did not verify. The job included a 5 year guarantee on the workmanship and products. I was concerned with the quality fo the gutters and the gutter guards when the job was completed. I was assured that not to worry anything happened he would honor the guarantee. Well I was right they didn't even survive the first winter with a good wind storm. I have made multiple hone calls and sent multiple emails all of which go unreturned. funny how when I was deciding on the job I got return calls within the hour.Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired **** from Five Star Roofing to replace my siding& roofs because of leaks& after he subbed out my job to another contractor I still have leaks. They also didn't dispose of the debris properly & I had to pay additional money to my own plumber to clear out my sewer after these workers put the debris down my sewer. I informed **** of this but he refuses to reimburse me. His workers were also urinating in between my& my neighbor's home but I didn't notice till after they had finished the job. Their inexperience also caused my neighbor's home to have a leak when they didn't have one before. My neighbor got another roofer to look at the ********* said Five Star Roofing's work was an "amateur job". I now have to find a real roofer to come& try to figure out where the leaks are coming from. I want to be reimbursed for my plumber's bill& to find another roofer.Business response
10/24/2023
Hello we are very sorry for any inconvenience please contact customer support for any inquiries you might have thank you and have a great day!Initial Complaint
08/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Shortly before the pandemic. I spent close to 20k to do my roof over. The roof still leaks until this day (Aug 2023) **** promised a warranty but never deliver on his promise. Would not recommend this company. He now says to spend more to do any extra work. The receipt I received also looks sketchy and fictitiousBusiness response
08/29/2023
Hello we will contact you and assist the situation the best of our capabilities we are sorry for any inconvenience.
Initial Complaint
11/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I did my roof job with five star roofing on ***************************************** ************ and sign a 15 year warranty if any leak reoccur they would come out at no additional charge. Now they have not come out fix anything. my cell # is ************Business response
11/08/2022
Hi pastor this is **** as we discuss I will send my ******* out to do any repairs needed on our work that was preformed we are very sorry for any inconvenience and will come out to assess the situation thank you PastorCustomer response
11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
Hi. **** keep saying that he's sorry and he going to send his crew, but one of his worker told me he will do the job but I will have to pay the worker not the company. I feel that the company should come out and do the job not a worker on the side and then asking me if there is any cost i will have to pay the worker.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*************************
Business response
12/05/2022
I apologize for any inconvenience I will call you and we will speak over the phone to handle this madder thank you.Initial Complaint
05/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On Nov 8, 2021 I hired Five Star Roofing to fix a leak around chimney. I paid $3,200 and was given a 10 year labor and material warranty.The roof still leaks, I have contacted Five Star Roofing on many occasions and was told they will send someone to fix it; that was over a year ago. No one came; Five Star Roofing is just pushing me around.I would like my problem fixed as per their contract. Thank you.Business response
10/25/2022
From: Five star Roofing <***********************************>
Hi Im responding in reference to this complaint ID. NUMBER ********
we are very sorry for any inconvenience to this consumer *************** we would be more than happy to assess the situation and do any necessary repairs at our own cost. We understand his frustration and we will do whatever it takes to fix this leak. Unfortunately the secretary we had was not forwarding our messages to us so we was un aware of the situation and we was un aware we received this complaint with BBB now that we know we will do whatever it takes to fix the leak.
Customer response
10/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
The business has not yet contacted me to fix the roof.I would be happy to have the roof fixed.
Please ask that the promised repairs be done as early possible.
Thank you for your intervention and help.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
*********************
Business response
11/02/2022
Hello we will gladly come and assess the roof issue your having we are very sorry for any inconvenience I will contact you personally in regards to setting up a time and date to come and fix the roof thank you very much for your patience and understanding.
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Contact Information
9706 101st Ave
Ozone Park, NY 11416-2522
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Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.