Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/08/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My company switched to payquicker last month. I received three payments last month with no problem. This month my pay is stuck as "Pending" and I can't get it released. Payquicker keeps referring me to my company, but they have already sent the funds through and given payment authorization, so there's nothing more they can do. Support takes forever to get through to and then they do nothing to resolve the problem. I've tried chat, email, and phone.Business response
02/10/2023
This has been resolved now, the funds have posted to the customer account and transferred via automatic ACH to the bank account on file. The funds should be deposited in the bank account now.Initial Complaint
01/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
On March 7, 2022 my company ****** ********* enter an agreement with PayQuicker. ****** ********* paid $4,000 for One Time Setup Fee. ****** ********* was only required to pay 50% of the setup fee however paid the full amount. The contract states that if declined the initial 50% of the setup fee is non-refundable. I have 2 issues. The first issue is they declined my company with false accusations that I would be crowd funding. It is impossible to crowd fund if the only way for money to be paid out is if a product is sold. They have no process of appealing their decision they simply just keep your money. After they took my money they even refused to keep their part of the contract by refunding my 50%. I had to get a lawyer and after a letter from my attorney threatening them they did refund $2,0000 of my money. This is an extremely poor way to conduct business. Have a process that can decline people for false reasons then take their money. I want the remaining balance of my setup feel returnedBusiness response
01/27/2023
This is an unfortunate situation where ****** ********* was declined services because they could not pass bank approvals which are final. Our set up fee structure and approval policies are clearly outlined to our clients up front, including the requirement of bank approval to move forward and the risk of rejection by the bank. We have fully refunded ****** ********* per the contract they signed and this has been resolved.Customer response
02/07/2023
PayQuicker declined my company by falsely accusing me of crowd funding. I got approved with absolutely no issue from all other companies except PayQuicker. If PayQuicker would have thoroughly looked at my company they would have understood that my companies pays no money out except a product was sold. It is impossible to crowd fund if you are selling a product and paying commissions.Business response
02/08/2023
Response taken by phone: Per our contract the bank has final say for whatever reason. We returned 50 % of the setup fee per the contract.Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I had months ago opened an account with them, but tried to get into my account online. Now that I have $180.00 in my account i wanted to cash it. The only way to cash the money I was told is through a card I was sent. My card will only be activated if I get into my account. I CANNOT GET INTO MY ACCOUNT. Sept. 24, 2021 I tried with their CS help I could not get into my account. I am given 3 options when signing into my account. 1- Skip 2- get 2 step verification (requires a cell phone I am told) 3- do not remind me this again. I TRIED STEP (1) AND STEP (3). IT DOES NOT WORK I DO NOT HAVE A CELL PHONE. Problem sent to IT for rectification. SEPT 28 2021 contacted again. NO resolution. I asked them to send me a check for $ 180.00 and close my account. I was told NO. OCT. 12 they called me to tell me it is rectified. In the presence of CS we tried the steps (1) and (3) again. I cannot get into my account. I told Lawda I will contact BBB. I want my money. Thank you.Business response
10/14/2021
The situation described by the customer was escalated to the appropriate IT support department at the time the issue was reported. After an intensive investigation, it was determined that the device/software that the customer is using was the root cause of the customer not being able to log in. There is some sort of block happening on the device on the user end and not something that we can fix for the account holder on our end. We suggested to the customer to use a different device, which did work, but involved some extra verification that the customer did not want to go through. Per the customer request, and approval from the paying company, a check was manually ordered on 10/13/2021 and the account will be closed.Customer response
10/14/2021
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Clarification below. I disagree with their explanation about my laptop(s). They insisted on the login to have a two-step verification, meaning that they wanted my cell phone number, even though they gave a choice on the login of skipping. This is why they sent a mass massage to every account a week ago with heading NEW SECURITY REQUIREMENT COMING NOVEMBER 1st. PROTECT YOUR ACCOUNT WITH TWO-STEP VERIFICATION. I do have a copy of this email message. The two-step verification was optional according to their login site, but in fact seemed to be a hidden requirement. Furthermore, I had asked twice for a check and they had categorically refused, only to accept when they got the complaint from BBB. Regards, **** *******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
400 Linden Oaks Ste 320
Panorama, NY 14625-2818
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.