ComplaintsforPayQuicker, LLC

• Initial Complaint

  02/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My company switched to payquicker last month. I received three payments last month with no problem. This month my pay is stuck as "Pending" and I can't get it released. Payquicker keeps referring me to my company, but they have already sent the funds through and given payment authorization, so there's nothing more they can do. Support takes forever to get through to and then they do nothing to resolve the problem. I've tried chat, email, and phone.

  

  Business response

  02/10/2023

  This has been resolved now, the funds have posted to the customer account and transferred via automatic ACH to the bank account on file.  The funds should be deposited in the bank account now.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On March 7, 2022 my company ****** ********* enter an agreement with PayQuicker. ****** ********* paid $4,000 for One Time Setup Fee. ****** ********* was only required to pay 50% of the setup fee however paid the full amount. The contract states that if declined the initial 50% of the setup fee is non-refundable. I have 2 issues. The first issue is they declined my company with false accusations that I would be crowd funding. It is impossible to crowd fund if the only way for money to be paid out is if a product is sold. They have no process of appealing their decision they simply just keep your money. After they took my money they even refused to keep their part of the contract by refunding my 50%. I had to get a lawyer and after a letter from my attorney threatening them they did refund $2,0000 of my money. This is an extremely poor way to conduct business. Have a process that can decline people for false reasons then take their money. I want the remaining balance of my setup feel returned

  

  Business response

  01/27/2023

  This is an unfortunate situation where ****** ********* was declined services because they could not pass bank approvals which are final. Our set up fee structure and approval policies are clearly outlined to our clients up front, including the requirement of bank approval to move forward and the risk of rejection by the bank.  We have fully refunded ****** ********* per the contract they signed and this has been resolved.

  Customer response

  02/07/2023

  PayQuicker declined my company by falsely accusing me of crowd funding.  I got approved with absolutely no issue from all other companies except PayQuicker.  If PayQuicker would have thoroughly looked at my company they would have understood that my companies pays no money out except a product was sold.  It is impossible to crowd fund if you are selling a product and paying commissions.

  

  Business response

  02/08/2023

  Response taken by phone:  Per our contract the bank has final say for whatever reason.  We returned 50 % of the setup fee per the contract.

• Initial Complaint

  10/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had months ago opened an account with them, but tried to get into my account online. Now that I have $180.00 in my account i wanted to cash it. The only way to cash the money I was told is through a card I was sent. My card will only be activated if I get into my account. I CANNOT GET INTO MY ACCOUNT. Sept. 24, 2021 I tried with their CS help I could not get into my account. I am given 3 options when signing into my account. 1- Skip 2- get 2 step verification (requires a cell phone I am told) 3- do not remind me this again. I TRIED STEP (1) AND STEP (3). IT DOES NOT WORK I DO NOT HAVE A CELL PHONE. Problem sent to IT for rectification. SEPT 28 2021 contacted again. NO resolution. I asked them to send me a check for $ 180.00 and close my account. I was told NO. OCT. 12 they called me to tell me it is rectified. In the presence of CS we tried the steps (1) and (3) again. I cannot get into my account. I told Lawda I will contact BBB. I want my money. Thank you.

  

  Business response

  10/14/2021

  The situation described by the customer was escalated to the appropriate IT support department at the time the issue was reported.  After an intensive investigation, it was determined that the device/software that the customer is using was the root cause of the customer not being able to log in.  There is some sort of block happening on the device on the user end and not something that we can fix for the account holder on our end.  We suggested to the customer to use a different device, which did work, but involved some extra verification that the customer did not want to go through.  Per the customer request, and approval from the paying company, a check was manually ordered on 10/13/2021 and the account will be closed. 

  Customer response

  10/14/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Clarification below. I disagree with their explanation about my laptop(s). They insisted on the login to have a two-step verification, meaning that they wanted my cell phone number, even though they gave a choice on the login of skipping. This is why they sent a mass massage to every account a week ago with heading NEW SECURITY REQUIREMENT COMING NOVEMBER 1st. PROTECT YOUR ACCOUNT WITH TWO-STEP VERIFICATION.  I do have a copy of this email message. The two-step verification was optional according to their login site, but in fact seemed to be a hidden requirement. Furthermore, I had asked twice for a check and they had categorically refused, only to accept when they got the complaint from BBB. Regards,  **** *******  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩