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ComplaintsforRight Way Flooring
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid *************************** $6500 upon completion of a new 5 x 8 bathroom. I paid him in full with the understanding he was coming back to address issues with the floor where tiles were not evenly placed and to fix ALL the dirty grout he used in the shower, as well as disgusting grout under the curb of the shower which exposes wood behind that grout. *************************** does not respond to 5e NUMEROUS requests for him to get someone over here to fix his mess. I have texts from day one of the project. I always thought he was unprofessional, but now I have a bathroom that will have many problems as it gets older. He needs to get someone here, as he promised to get another effing tile guy to come fix this disaster. I need someone to regrout the entire shower. Theres things Ill live with, but the floor and grouting need attention. Im asking for $5000 to cover materials and labor.I have MANY MANY texts if needed. His phone number is ************Customer response
04/02/2024
Better Business Bureau:
At this time, I have not been contacted by Right Way Flooring regarding complaint ID ********.
Sincerely,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.