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ComplaintsforTropical Smoothie Cafe
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Complaint Details
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Initial Complaint
04/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered on the app on 3/31/24. I went to go pick up, and the store was closed. It was Easter, I called other stores and they advised they are all separately owned so tat location is closed. I called Monday and was told they don't know how to do refunds. They said only a manager, *****, can do this and due to the number of people who placed orders, she would call me the next day. The employee who was very nice took my order number, my name and phone number. No call Tues-Friday. I finally get ***** on the phone, she offered no apology, was talking to employees as i was talking, and said she will refund me and call me when completed. It is now Tuesday, no refund and no call. I called today again and stated I have my order number, bank statement, etc. I want a refund. Again, left a message for *****. No response.Business response
04/22/2024
The complaint is for Tropical Smoothie Cafe located in the state of ******** and we are based in ******** and have no affiliation to the store in question.
Each Tropical Smoothie Cafe is licensed to be operated by different franchisees.
Please send the complaint to the correct address.
There are more than 900 Tropical Smoothie Cafe's across the country. This complaint does not apply to our location located ************************************************************************************************************
This location is not a corporate office.
If you'd like to reach the corporate office, please search online and send accordingly.
Business response
05/13/2024
Customer was refunded. An apology was given to the customer for the delay of the refund and for the late response.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.