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Find a Location

Luxury Marketing Club has 1 locations, listed below.

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    Business ProfileforLuxury Marketing Club

    Online Travel Agency

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    80 Mountainview Ave, Pearl River, NY 10965
    BBB File Opened:
    8/26/2022

    Industry Tip

    BBB Tip: Need help planning a trip? How to find a good travel agent

    Customer Complaints

    5 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/05/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    July 6, 2022 - ***** contacted me via phone and offered to list our Timeshare for a first payment of $850 and make offers for others to use our Timeshare for $2,000; we were supposed to get offers for ten such uses. After completion and collection of $20,000 after ten uses, we were to make a second payment of $850 to Luxury Marketing Club. She told me we would be receiving offers. Not once did we get an offer or any other communication between us. I started making calls and leaving messages for *****.July 12, 2023 - ***** and I continuedto play phone tag. On the 11th, I left a message for a call back, with no success August 16, 2023 - Still playing phone tag and have not been able to connect with ***** October 10, 2023 - At this point I continue to send emails and get no responses Februrary 15, 2024 -I keep requesting a refund, since nothing has been done.April 5, 2024 - I, again, expressed my dissatisfaction and requested a refund of the $850 Our ID LISTING NUMBER IS *****. All I received was an email with this number asking that I retain it for my records. No contract was ever sent or signed. I was going by her salesmanship and believed her. Emails were sent on above dates. Did not submit claim sooner, hoping they would make good on this proposal. Believe me when I say we are not well off by any mens and are simply respectfully requesting a full refund of $850. Not once, at any time, did ***** refer me to any websites or policies, etc. I have a very rare auto-immune disease on topo of other very serious ailments. I don't think about these things every day, due to so much stress

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Lalena R

    1 star

    11/07/2023

    *************************** from ************** ************ is 100% a complete scam.They take advantage of people who are in a bad situation take their money making their situation worse. They string you along telling you just 2 more weeks, well that never happensthen they stop taking your calls, and my sales guy ************** refer to him as scammer **** now tells me that hes not who I think he is and he dont know me when they first contacted me they told me they were bbb accredited shame on me for not really doing a more through look into this company.SCAMSCAM SCAM

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