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Business ProfileforFor Whiskey Lovers
At-a-glance
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Business Details
- Location of This Business
- 870 Piermont Ave, Piermont, NY 10968-1030
- BBB File Opened:
- 4/19/2024
- Years in Business:
- 3
- Business Started:
- 6/22/2021
- Business Incorporated:
- 6/22/2021
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Roadhouse Hospitality LLC
- Business Management
- Mr. Douglas Stone, Owner
- Contact Information
Principal
- Mr. Douglas Stone, Owner
Customer Contact
- Mr. Douglas Stone, Owner
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
April 12, 2024
I receive an email stating my order has been cancelled and refunded as they made an error and the item was not actually in stock. I went to their website and found the item still in stock however at a price now double what I had paid. I replied to the email that had been sent about the out of stock order cancellation. In addition, I found the site does not list a phone number so I searched the web and found one. I called and spoke to who I would learn is the former owner of the business. Turns out he had sold the business in the last week. Right between my order being placed and then cancelled. He made a suggestion to contact them as I noted here and offered to help further if need be.
April 15, 2024
After sending follow *** daily the store support finally responded that they apologize for the error, do in fact have the item in stock and would be issuing a invoice to me to pay and reactivate the order claiming they could not reactivate a cancelled order. I replied accepting these terms.
April 17, 2024
I receive an email from the store now claiming they will not create an invoice to reactivate the order as they have found that the item now in stock differs from the item I originally ordered. The item originally ordered is a bottle of bourbon. ***************** Barrel Proof. They claim that what they have now is "************************ Proof Uncut Unfiltered". There is no such variance in this product. The title of the product in stock now on the site is the same and the title of what I originally bought. The picture is the same as well. I replied explaining this and am awaiting a response.
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