ComplaintsforAqua Brothers Services LLC
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I called aqua Brothers for pool repair and pool painting and the owner Keith came to my house looked at my pool and described everything he would do and it all sounded really good and he was really nice. He told me it would be just under $4000 so he wanted half the money down and I would pay the other half when it was done. That was in February when I gave him the money. Months went on and I tried calling and texting and he never responded. I tried emailing and sent a demand letter but still no response.Initial Complaint
06/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 10/20/22 Keith from Aqua Brothers LLC came out to our home and gave us a written estimate for pool repairs to our pool. Invoice given for a total repair cost of $1366.43 for repair, and a deposit was paid of $683.22. On 10/25/22 personal bank statement shows that payment was received by Keith. It's now June 2023, and we still have no repairs done to our pool. My husband was successful in talking to Keith once and he let my husband know that he would get out to our home once the "weather" was warm enough. My husband talked to another gentleman on 6/1/22 and that man asked for copies of receipt and email. Copies were sent over and still we have not heard from anyone. They don't pick up phone and when you try to leave a message, voice mail is full. They say to respond in text but text messages go unanswered. So currently we are out $663.22 for a deposit on a job that has not been completed, yet alone even started and no one will get back to us.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.