ComplaintsforRemax Realty Group
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Complaint Details
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Initial Complaint
10/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On November 19th, 2020, we sent realtor Lorelei S****, an employee of REMAX Realty Group, a list of 4 questions. This action was taken so we could be certain we still wished to purchase a home. One question was if hot tubs are permitted. On November 19th, 2020, we received her response: "Yes hot tubs are permitted." This, in combination with the other answers, led us to purchase our home. On June 25, 2021, we learned that we in fact are not permitted to have a hot tub. Lorelei's response was twofold: "I'm not sure why a hot tub is considered a structure. It's not attached to the house and can be picked up and moved." "When I worked with the builder ***** ******* we had talked about various things such as this and a hot tub was never considered an issue. It would be nice if they could send a letter to the other homeowners to put the question out there." We've since learned that Lorelei at one time worked for ***** *******, and they have parted ways. Lorelei lied to us.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.