Complaints
This profile includes complaints for Vehicle Safety Supply LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 31 total complaints in the last 3 years.
- 16 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a marker light for my travel trailer on March 3rd for 3.85 with ***** for shipping. Today is April 6th and I still do not have the light. It said on the site that it would ship in 3-5 days when I ordered it. When I inquired about it on March 18th, said it would ship by the end of the week March 21st. I did not receive a shipping email as they said I would. I asked again on April 3 about the status and that I wanted a refund. They said it was allocated and I could receive a refund because it was already too far in the processing. I called and basically got the run around from someone with an Indian accent. However I still have no shipping email. April 5th I then get a fraud alert on my credit card which ***** had any purchases since buying this light from these scammers. Apparently someone was trying to buy dinner with my card. I cant even get a refund cause my card has now been cancelled.
Business Response
Date: 04/08/2025
We advised this customer that his item was on backorder to April 7th from the factory. In an effort to assist this customer we have cancelled and credited his order.
thank you
Customer Answer
Date: 04/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I never receive any word that the part was to be shipped on 4/7. And like I said before. After dealing with this company I have been victimized by someone stealing my credit card info to which I no longer have the card that was used They are supposedly trying to give me a refund but I do not have the card anymore The only way to send me a refund would be through by the mail.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *****
Business Response
Date: 04/09/2025
The order was cancelled and credited in full as requested.
Initial Complaint
Date:04/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a rotating beacon from this company. The model shown in the photo contains a magnetic base and car plug in. It does reference an additional model number for another light below. I ordered this light thinking it was the same model as pictured. I reached out to the business to get an exchange for the correct light I need. **************** was terrible overall. I was told this company doesnt do exchanges I would just have to order a new light if I wanted that model.Business Response
Date: 04/08/2025
this customer unfortunately ordered the wrong item per his call to our customer service department.
He ordered a perm mount rotating beacon (this is the item) ******** 756A Rotating Light - Amber
He requested on the phone a magnetic mount which the part number is 756MA.
Our policies require the customer to send the item back for credit after receiving an RMA and the customer may place a new order for his required light at any time.
We informed the customer many times of how to handle both the return and new purchase. We are happy to assist in anyway
Customer Answer
Date: 04/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:This company lies. I had to get to this point just to get them to accept a return. The photo on the site still show the incorrect product.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *****
Business Response
Date: 04/10/2025
** *****,
As a courtesy we have an RGA with no restocking fee for your return. We apologize for any inconvenience. Please let us know if we can provide any additional information.
Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on March 24, 2025, for a total of $478.57, with the website indicating a delivery time of 5-7 business days. On March 27, I contacted customer service because I had not received any shipping information, and the order was still listed as "processing." The representative explained that they drop-ship from the builder. I have an account with the builder, and they typically take 2-3 weeks to ship orders. I chose to order from *** because the website led me to believe that the items were in stock and would be shipped immediately.I have requested twice for my order to be canceled and my payment refunded, but I have not received any reimbursement. The delay in receiving this order has caused financial loss to my business.Business Response
Date: 04/08/2025
These particular products come directly from United States assembly manufactures and usually take ***** business days to arrive at the customer location. The Star product item is not cancelable. Both items are in transit. Please advise if customer would like to receive as the build is completed. The Star item will be delivered and can be returned as a courtesy with a restocking fee.
thank you
Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Feb. 19th **************************************************************************** stock.The following week I had noticed no shipping notification had yet came through. So I reached out to them, and was told that it was in fact out of stock but was due to arrive soon and by the end of the week Id hear from ******* notification is received at the end of the week. I called again, they said that the stock was received and it would be a few days before they could process the item and ship it. So I requested a cancellation. They would not cancel over phone so I sent an email. Their response was they were unable to cancel it as they had already ordered the part for stocking and it is against their policy. I wait again no word, I reach out via email, and they say itll be shipping today. They will be sending an email shortly. I wait, nothing, I call again the next morning they say yes it is shipping. You will receive an email in an hour or so. I wait an hour and they send no confirmation of shipment.I reach out under the same email thread again. They say the email for shipping will be sent shortly. I am at least an hour past that now. No email or communication. Im left on hold indefinitely. All I want is my money back from the scammers so I can move on. I am willing to send logs of my correspondence. ThanksBusiness Response
Date: 03/11/2025
Hello ***,
thank you for the email and detail regarding your order. The product has shipped to your location. **** tracking number: **********************
Unfortunately, once in transit we cannot cancel the order but when received you may return the item by following your Return Goods Authorization policies.
This is a direct ship item and there has a delay in processing, but rest assured your item will be delivered this week.
thank you,
Customer Service
**********************
Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a bunch of lights on 11/28/24, their website claimed everything is Instock and ready to ship! Well one week goes by no tracking no nothing, so I call and get told I will have them by mid week next week, the holiday has put a delay on it. Ok understandable, no problem. Well that time frame has come and gone, 2 weeks later no tracking no nothing. So I call again and get told by a rude man in sales, some lights are on back order, some we have in stock and some we had to order more of. Im like, so whens the expected ship date, he said some are shipping soon, and some wont get to us until the 23rd of December. Nearly a month after ordering but the lights stayed Instock, Ready to ship so I confirmed nothing has shipped yet and I can cancel, he said yes you can cancel. So I told him to cancel it and refund my money. He said sure and said we sent you a confirmation email just respond back saying you still wish to cancel. I receive the email and it says since we ordered more lights we cannot cancel your order. This place is an absolute joke, wish I saw these reviews before ordering. DONT DO BUSINESS HERE.Business Response
Date: 12/19/2024
Hello ** *************** apologize for the delay on some of your items our usual delivery time is 5-7 business days. As discussed with our customer service team on the phone your products had shipped the remaining item was due to ship on December 22nd but the last single item is now on its way to you and was shipped on December 17th. Tracking has been sent, and final delivery should be this week of the remaining item. Please let us know if we can answer any additional questions.
Customer Service
**********************
Customer Answer
Date: 12/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
No tracking was ever received for any part of my order. As of today 12-19-24 I have no tracking, and no product.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *****
Customer Answer
Date: 01/02/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:Im still missing half my order, I only received the ***** lights. Still missing all of the red lights.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
****** *****
Business Response
Date: 01/02/2025
** *****,
Thank you for your email. Your remaining items have shipped today from our ******** facility. Please let us know if we can further assist and apologize for any inconvenience due to the long shipping time.
Shipped17 x United Pacific 14 LED Rectangular Clearance/Marker ******************** Red LED/Red Lens - 38315
thank you,
Customer Service
Initial Complaint
Date:11/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 2 light harness adapters on October 23rd that they told me we're in stock ready to ship. It is now November 6th and I have called 4 different times for a status update and every time I call they say I will have tracking information by the end of the day. But I still have not gotten tracking information.Business Response
Date: 11/08/2024
We apologize for the issues faced with your order. We have credited your account in full. Please let us know if you have any additional questions.
Thank you,
Vehicle Safety Supply
Customer Answer
Date: 11/17/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
My account has not been credited and I still have not received my parts
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *******
Business Response
Date: 11/20/2024
****,
Per your request your order has been cancelled and credited.
thank you,
Customer Service
Customer Answer
Date: 11/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:[Your Answer Here]
I have not received a refund yet
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
**** *******
Initial Complaint
Date:10/01/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 25th 2024 I placed an order for two Whelen TIR3 vertical amber ******** At the time The purchase was completed, they were being offered for sale at $46.49 per unit. On September 30th, I received an email saying that my order was on hold because the units were now being sold at $60 per unit and to please send more money.Business Response
Date: 10/07/2024
Hello *******,
We do apologize for this issue. Built to order items per our policies may have different product costs when submitted to our vendors due to the specialized nature of the products we sell. We do the best we can to maintain pricing parity. Occasionally the pricing structure changes from the vendor and we present the new price to our customers for approval. We have canceled and credited your order per your request. Again we apologize for this issue.
Please let us know if we can offer any further assistance.
Customer Service
**********************
Customer Answer
Date: 10/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.Although, I would like to add that the items in question are not "built to order" as stated but are pre-assembled mass produced units.
Sincerely,
******* ********
Initial Complaint
Date:07/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 06/15/2024 I purchased truck mud flaps from Vehicle Safety Supply and received an invoice stating $139.00 for the product and $13.95 for shipping totaling $152.95. Yesterday I was checking my credit card charges and noticed a second charge on 07/05/2024 (20 days later) from VSS for $114.38. I called about the charge in which they stated it was shipping charges for the item I purchased. I explained to VSS management that at no time during the purchasing process did they or any paperwork state that I would be billed $114.38 for shipping, nor did I receive any notification from the company. Also, I advised management that my invoice stated $13.95 for shipping not $114.38. Management stated that *** charged them $114.38 for shipping. I would have not purchased the product knowing the ridiculous shipping charges. This company should know how much the shipping charge would be at the time of purchase by the zip code of the customer and not falsely place a fictitious charge on the invoice, then charge you 20 days later. They stated there was nothing they could do. So, I was charged two (2) shipping charges totaling $128.33 ($13.95 + $114.38). This company is a scam and doesn't provide the consumer an accurate amount at the time of purchase then tries to sneak a second charge weeks later.Business Response
Date: 08/02/2024
thank you for your request. Per our policy page drop ship items are charged vendor shipping fee. We do no mark up shipping cost. Item ordered was heavy weight.
Vehicle Safety Supply Policies
Shipping
Most orders are received by customers within 5-10 Business Days from point of purchase. (Non-shipping days include Holidays and weekends)
Vehicle Safety Supply offers over ******* products and does the best they can to keep items in stock or ship within allotted time frames.
Time in transit can be one to seven days depending on your location.
If you need a RUSH shipment please contact Vehicle Safety Supply directly to schedule
Orders *** be drop shipped from manufacturer or shipped from a Vehicle Safety Supply warehouse facility depending on proximity and availability.
Vehicle Safety Supply ships products within the continental ************* and Internationally. Shipping pricing will be shown at checkout. additional fees *** apply after shipment.
Items that *** be subject to additional shipping charges *** be (not limited to): bumpers, grills, tool boxes, visors, long reach tools, lifting chains and slings, bug *******, fenders and fender parts, pintle hooks, ladder racks, Tarps and Roll Kits, hydraulic motors, Lightbars, Arrow Boards, Stacks and Exhausts, Clutch and Reman products
Freight orders ***be subject to additional fees and charged after shipping.
Address Corrections will be charged after delivery and proof of correction will be forwarded.
Orders with multiple quantities or multiple boxes *** be subject to additional fees and charged after shipping
International orders ***be subject to fees and duties and is the responsibility of the recipient and charged after shipping
Shipments to ****** and ****** ***be subject to additional charges after shipment and charged after shipping.
Free shipping offers apply to the Continental U.S.A.Initial Complaint
Date:06/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/10/24 I purchased a light bar, part number ******* for $776.15. I spoke with a representative over the phone prior to purchasing and they made the commitment this part was in-stock and available to be shipped from a facility in **, which would arrive by 6/26/24. With this commitment, I placed my order. After purchasing the light bar, I received no order confirmation or receipt on 6/10. I found this odd and emailed Vehicle Safety Supply asking for a receipt and shipment tracking number as soon as possible. Their response was that my order was still being processed and I'd receive an update once there was more information available. On 6/14 I had yet to receive any update, and emailed asking for a confirmation and tracking number. Their response on 6/14 was that the item is under production and they're working on getting a better ETA for my part's arrival, and that their current estimate is mid-July. All of this information contradicts what I was promised prior to ordering a $776.15 part to service a VDOT, VA state, vehicle. I would not have ordered the part under these circumstances. The VA state vehicle cannot be out of service this long without safety equipment. On 6/21 I emailed customer service again asking if a tracking number is available yet for my part considering the initial delivery window I was quoted. The response from VSS was that my estimated ship date is 7/16/24 and that they are still working on getting a better ETA and that they'll keep me posted with updates and tracking information when it's available. Thus far, none of this has been true. I have reached out each time to receive any information from Vehicle Safety Supply and so far any information given is misinformation. Vehicle Safety Supply needs to be held accountable for their negligence.Business Response
Date: 07/18/2024
Thank you for your email. We apologize for the delay. Your order has been delivered and thank you for your patience as these items are assembly goods shipped factory direct.
Shipment method: USPS Ground Advantage
Tracking Number: **********************Kindly,
Customer Service
Initial Complaint
Date:06/25/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed the order on 6/7. I never heard back, so I reached out via email for a status check. They never replied, so I sent another email and asked for a refund. They told me my order was set to ship on 6/15 or 6/16 and it could not be cancelled. It is 6/25, no tracking number has been provided and the order still shows as processing. I would like a refund, so I can purchase from a reputable company.Business Response
Date: 07/11/2024
*****,
We apologize for the delay due to back order. Tracking information was provide to you on the 6/27 and order was delivered on 7/3.
Please let us know if you need any additional information. **** tracking number: **********************
Kindly,
Customer Service
Customer Answer
Date: 07/22/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: . I finally received the order. However, I had already purchased the item from another retailer assuming I would never get this shipment. I have reached out to the company twice in regards to returning the items for a refund. They have not responded. The number on file rings busy. I have no way of contacting them other than email which they are not responding to. I would like a refund and a return label to ship the product back.[Your Answer Here]
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***** ****
Business Response
Date: 07/25/2024
Hello,
Please request and RGA for return and we will have your order credited.
Kindly,
Customer Service
Customer Answer
Date: 07/26/2024
Better Business Bureau:
The company messaged me via email and stated there would be a 20% restocking fee and I would have to pay return shipping. I am tired of going back and forth with them. While I am not happy with their customer service and feel this could have been avoided had they agreed to cancel my order after it didn't ship for three weeks, I am okay closing the case. I do not want to deal with them anymore and will just keep the parts on the shelf.
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
***** ****
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