Customer ReviewsforEagle Rock Management LLC

Since Eagle Rock has taken over the property, the grounds have been clean of garbage. The ***************** has been wonderful and right on top of any problems. The overall property management has been expertise in maintaining problem solving.

Thank you so much for your kind words! We're thrilled to hear that you've noticed improvements in the cleanliness of the grounds and that our maintenance team has been responsive to your needs. Its great to know that our efforts in property management are making a positive difference for you. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We're here to help!

Maintenance and management here have gone way downhill since Eagle Rock took over. The latest situation is an ongoing issue with our HVAC unit that Eagle Rock is responsible to fix, and after 1 visit from maintenance that didn't solve the problem, they ignored every phone call and email we sent them for the next 5 weeks, and they also closed every maintenance ticket we opened without any communication whatsoever. We ended up having to fix the issue ourselves, which was expensive.

Thank you for sharing your experience with us. We're truly sorry to hear about the challenges you've faced with your HVAC unit and the lack of communication. This is not the experience we aim to provide, and we'd like to address this as quickly as possible. To assist you better, could you please provide the name of your property? Once we have that information, well work to resolve any outstanding issues and ensure that this doesn't happen again. Your feedback is important to us, and were here to help.

I lived in the *************** location and it was a nightmare! Constantly sending out emails about 1 thing or another-then they back it up with papers stuck on your door. Monthly they are trying to nickel and dime you over various expenses..trash, electric (for the office and halls, etc.) I have never lived anywhere that did this. Moving out has been a nightmare. I gave plenty of notice...the office in my bldg gave me the final amount due, then the next month-they wanted more and then in the middle of the same month-they want even more!!! It's like they don't communicate from the onsite office to the main office. I have now been trying to talk to them and its 5 days later and no return call....Would rather not give it any stars!

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations.We understand there was some confusion regarding your move-out charges. When you initially provided notice, there was a lack of clarity on whether you wanted to pay the early termination fee or continue paying until the end of your lease. The early termination fee was processed as a default, but it was later reversed since the full payment wasn't received. This delay in applying the correct charges was due to not having a clear direction from you, and we sincerely apologize for any frustration this may have caused. We did apply your security deposit towards your outstanding balance, as requested later on.Regarding the additional fees, we did implement Zego during your time with us, and it was included in the agreement you signed. We made efforts to communicate these changes through both email and paper notices, recognizing that not all residents had email access. We understand that frequent communication can be overwhelming, and we aim to keep our residents well-informed without causing inconvenience.We acknowledge your concerns about missed calls and delayed responses. We strive to address all inquiries promptly, and we're sorry that this wasn't your experience. We've since worked to improve our response times and ensure better communication between the onsite and main offices.We also understand you experienced some issues with the laundry facilities, which were resolved as of 8/29 this year. We hope that our recent enhancements to the Notice to Vacate process, including online access and clearer terms, will help improve the move-out experience for future residents.Thank you again for your time at our community. We wish you all the best in your future endeavors.

******************* went above and beyond the expectations I had for a realtor. Excellent communication with potential buyers and myself. My home sold at a great price in relatively short amount of time. We closed on my single family home knowing I had chosen the right realtor. So certain of Nicks ability, we chose him again when we listed commercial property for sale. The property had many challenges including needing major repairs and being part of an estate. **** can thru with creative ideas that opened up opportunities for potential buyers and got us under contract. By thinking outside the box we got a great price for the property. The greatest thing was **** taking the time and being concerned to find the right buyers- Not just make the sale. ******************* with Eagle Rock ***************** Management gets my full recommendation.

Thank you so much for your glowing review of *******************! We're delighted to hear that **** exceeded your expectations and provided excellent communication throughout the process of selling your home. It's wonderful to know that his creativity and dedication helped you achieve great results, even with the challenges you faced. We're thrilled that you felt confident choosing **** again for your commercial property and that he delivered once more. Your recommendation means a lot to us, and we're proud to have **** as part of the Eagle Rock ***************** Management team. If there's anything more we can do for you, please don't hesitate to reach out.

Worst apartment complex ive ever seen people ******** and leave, no cameras anywhere. Homeless people come thru the doors and try to unlock apartment doors. People throw out garbage from their house into eaglerocks dumpsters and then charge tenants a trash fee. Apartment leaks and nobody fixes anything

Thank you for bringing these concerns to our attention. We sincerely apologize for the negative experiences you've describedthis is not the standard we strive to uphold. We want to address these issues promptly and ensure your safety and comfort. Could you please provide the name of your property? With this information, we can investigate the situation further and work on resolving these problems. Your feedback is crucial, and we're here to help.

Thank you for bringing these concerns to our attention. We sincerely apologize for the negative experiences you've describedthis is not the standard we strive to uphold. We want to address these issues promptly and ensure your safety and comfort. Could you please provide the name of your property? With this information, we can investigate the situation further and work on resolving these problems. Your feedback is crucial, and we're here to help.

I pay on time every month and cooperate with the office whenever they need something. After renewing my lease promtly and asking for a copy if the fully executed lease five times I have yet to receive it. They have the nerve to ignore my requests and charge me a premium for month to month.No one answers any phone line nor do they answer emails.It is unfortunate that I have to deal with this while being a standout tenant.DO NOT RENT HERE

Thank you for sharing your experience, and we sincerely apologize for the frustration you've encountered. We appreciate your prompt payments and cooperation and understand how important it is to have your fully executed lease. This situation is not reflective of the service we strive to provide. Could you please let us know the name of your property so we can look into this matter right away? We want to resolve this for you as quickly as possible and ensure your concerns are properly addressed. Your feedback is important to us, and were here to help.

Do not recommend this place to live. Very unprofessional and do not do their job properly. I had 10 months of lease and I had no pets. On moving out, I was given option to take clean sweep program of $400 so I dont have to clean my carpet but for small apartment Its too expensive so I got the carpet cleaning from professional carpet cleaning company in the freehold and submitted the cleaning receipt to the leasing office. First,they said they will accept it and then charged $300 on my security deposit for carpet cleaning. They said it doesnt meet their standards of cleaning even if it was done by professional cleaning company. I took the 3 minutes of video of full apartment after cleaning was done as a proof which also they neglected. They stopped responding to my phone calls, voicemail and emails. Their maintenance people walks into the apartment with dirty shoes and makes it dirty and they will blame tenants for cleaning. Their head office also doesnt respond to emails. go to the better place to live because this people lies on your face and cheat you for money making. Eagle rock LLC should change their business to cleaning services and do professional cleaning for people ????.

Thank you for bringing this to our attention. Were sorry to hear about the issues youve encountered during your move-out process and the concerns regarding your carpet cleaning. This is not the experience we aim to provide, and we want to address this matter promptly. Could you please provide the name of your property so we can investigate further and work towards a resolution? Your feedback is valuable to us, and we're committed to ensuring a fair and transparent process. We appreciate your patience and are here to help.

Thank you for bringing this to our attention. Were sorry to hear about the issues youve encountered during your move-out process and the concerns regarding your carpet cleaning. This is not the experience we aim to provide, and we want to address this matter promptly. Could you please provide the name of your property so we can investigate further and work towards a resolution? Your feedback is valuable to us, and we're committed to ensuring a fair and transparent process. We appreciate your patience and are here to help.