ComplaintsforLeroux Fuel
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I had ordered fuel from lerouxs and received it Tuesday night. Previous to that I had came home to check to see if I received fuel, unfortunately I didn’t at that time. Going forward, I came home from coaching and check my fuel and saw the tank and fuel down the side. I had called the owner and got told I was a liar from the owner. He did not clean up the mess nor take responsibility of it. He blamed me for the spill. My tank was empty, and so I had ordered 100 gallons and so it should’ve been above the 1/2 line. It’s below that number, and the lady told me to check the gauge which I did, it did not move.Business response
01/19/2024
BBB spoke with the manager who said that his son made the delivery but that the spill was already there when the delivery was made.Customer response
01/19/2024
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. When I came home from work I had check the tank there was no spill on my tank whatsoever. He’s lying. I came home from coaching and checked my tank that’s when I was beyond mad about the spill. I’m sorry I’m 5”1 I don’t understand how I can spill anything on my tank and if I was responsible for it I would have cleaned it up. I’m not responsible for the spill. Josh l****** is. I’m not a person to complain. But when I’m paying for something that’s spilled I’m going to complain. ****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.