ComplaintsforBrennan Buick GMC
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Complaint Details
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Initial Complaint
02/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
When purchasing a car, the salesman I spoke with told me that they would do 5k for a trade in deal. I told them I wouldn’t be purchasing the new car without the 5k trade in deal, to which the dealer responded “We will do 5k”. I have this info in the email. He never said the value is subject to change, and is now saying he will do 2500k less than the original deal we made. The lack of professionalism and the lie that was told to me is now putting me in a very unfair situation.Customer response
02/20/2024
(Consumer was asked to provide a copy of the final sales invoice showing the final offer, but failed to provide this information)Business response
03/19/2024
This firm represents Brennan Buick GMC (the "Dealership"). We received your letter
and complaint filed February 12,2024. We reviewed the matter.
Our client denies the allegations set forth by the consumer. The Dealership initially
quoted the customer a rough estimate over the phone. However, when Ms. ** **** appeared at
the Dealership, the vehicle was in worse condition than the Dealership believed. Rough estimates
are not binding as it is just an approximation. However, Ms. ** **** did not have a title to the
vehicle. Therefore, the trade-in was not included in the transaction as Ms. ** **** was unable to
trade the vehicle in.
It took Ms. ** **** approximately 2 to 3 months to get the vehicle's title. During this
time, the value of the vehicle depreciated. However, this is irrelevant, as the title that was
provided was unmarketable. The Dealership is unable to accept any vehicles with unmarketable
titles.
In sum, Brennan Buick GMC denies any wrongdoing. Nevertheless, should Ms. ** ****
receive marketable title to the vehicle and would like to trade in the vehicle, the Dealership will
reevaluate the value of the vehicle. In the meantime, Ms. ** **** is welcome to pick up her
vehicle that she abandoned on the Dealership's property. Given the circumstances, Brennan
Buick GMC respectfully requests that this matter be closed.
Very truly yours,
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.