ComplaintsforG & G Tire Company Inc.

• Initial Complaint

  11/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I brought my 2021 ******* ****** to G&G on 11/27/21. When I returned home, I inspected my wheels and noticed that there was damage from what appears to have been a grinding wheel where the new weights are attached. It looks as though the technician lost control of the tool allowing it to skip down the center of my wheel(s) as well. The damage is excessive and what appears to be from laziness. I sent the shop co-owner six detailed pictures and unfortunately he was rather dismissive of the damage telling me that’s how they clean the area. I then said that I was heading to the dealer to have someone take a look. A ****** ******* technician verified that it was done incorrectly and that there was damage. Instead of using a plastic scraper and cleaning solution, they damaged all four of my wheels.

  Business response

  12/13/2021

  ******* ******** came into.our shop to have 4 tires mounted and balanced on 11/27/21. We completed
  the service as we do everyday for the last 60 Years. Where some of the new weights now stick on rather
  then mount to the tire, we have to take a tool to clean the area on the wheel for the weight to stick on
  the tire for the balance process. If not done in this manner the wheel weight will not stay on the car.
  We did not do any damage to his wheels ae you can see from the pictures enclosed the marks are for
  the weights to stay on vehicle.

  At This time no further action is required.

  Thank You
  Debbie B
  

  
  

  Customer response

  12/13/2021

  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  Hello-

  I have reviewed G & G's response and not only do I find it unacceptable, I find it insulting. I have been to the dealer that I purchased the vehicle from, another tire shop, as well as a repair shop. All have said that what G & G did to my vehicle was unnecessary. The wheel barrels could have been cleaned with a rag and water (that's what I did). They were lazy and scuffed the inner wheels excessively past the clearcoat and paint. The wheel repair facility quoted me $125.00 per wheel ($375 worth of damage). The only wheel that was not damaged by G & G was the front passenger wheel. They completely removed the weights on that wheel.

  
  

  As you can see by the photos, they clearly went beyond what was necessary,

   
   
  
  
  
  
  

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