Business ProfileforCrown Gas

I called in for a gas odor, and was told a service person would check on it. This is a potentially dangerous situation that other companies do not charge for, and I was not told there would any fee associated with it. Instead, this company charged my credit card for $162 without prior notice or authorization. I still have no idea what they did, as they have never disclosed their "service" to me. They met with my tenant, who showed them the property for a few minutes. So 5 minutes for $162?When I called to dispute the charge, the woman on the phone was extremely condescending and unhelpful. I will not mention the nasty and unhelpful parts, except to say that this woman should not be in customer service. Instead, I will tell you the useful bits. She told me that they were legally required to respond when I called in a gas odor, which was free, but that if they didn't find a cause they would charge me a fee, and that this was in my contract. She agreed to send me a copy of my contract, which she never did, so I dug it up myself. There is absolutely nothing in there about this. I have attached the contract here. They only fees listed are for termination and emergency gas delivery - and nothing was delivered here.This is not a fee I was made aware of, or that I agreed to. This is nothing in my contract or on their own website about this charge. The option to decline this overinflated fee was never given to me by this company, and I would have declined it if I had been made aware of it. This is not a fee I am willing to pay. If this is not resolved here, my next step will be a charge back with my credit card company, which will be much more costly for the business. So I am given them an opportunity to instead resolve this here, as prior to this incident I have not had problems with their service. I am hoping they choose to do the right thing here.