50 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Carmen B
1 star07/26/2024
This company sells clothing items that are cheaply made but charges hundreds of dollars for their items, The customer service is bad, you can't reach them by phone, and online chat and emails have delayed responses. No physical address on the website. I have ordered three items 1. dress 2. Jumper 3. Two hats. All items are so cheap I refuse to wear the 2 of the three I kept. I feel this is a form of fraud. When trying to return items per their store policy only store credit after a 20% restocking fee. In my opinion only a high end boutique should have the right to have such policies. My concern is not the money spent, but the quality of the items being sold, and the lack of customer service as mentioned in other reviews. This store/online boutique should be shut down.Review from Marla H
1 star07/24/2024
I placed an order with Cutely Covered on May 23, 2024. I paid $162.85 for an outfit, which was supposed to be delivered in 3 to 5 business days. It is 7/24/2024, and I still have not received this merchandise. I contacted Cutely Covered and they responded they were still processing this order and would not cancel it or provide a refund. I contacted my financial institution to ask for assistance in recouping my funds. this company is committing fraud. I wish I could provide zero starsReview from Lori L
1 star07/02/2024
I ordered a dress in June 2024 paid $71. Never received the items and it is marked as delivered and customer service did not respond to my emails.Review from Vivian D
1 star06/14/2024
************ Fraudville Ordered item and requested refund. Veryyyyy unresponsive. Finally responded YES I could get my $$ back, then wrote back and said No. Blocked me from all communications!Review from Paula C
1 star06/05/2024
Horrible I place an order on March 6th, 2024 for the Demin side slit skirt and the Button Down Cutout Dress-White. I received the dressed damaged and reached out via email to exchange the dress on March 10th, 2024. After a month of going back in forth with me showing photos and sending in my order form Cutely Covered sent me a label to return product on April 9th, 2024. I emailed April 24, April 29th, and May 7th, 2024 in attempt to see if they received the item that said delivered from my tracking receipt. I finally received a response from Cutely Covered on May 9th, 2024 saying that they will investigate the current the status of my correct order. On May 16th, 2024 I reached out again to Cutely covered for an update. After no response on May 21st, 2024 I sent an email I am Requesting a full Refund and Replacement Item Due to Inconvenience. Today is June 3rd, **************************************************** response.Review from Candice F
2 stars05/07/2024
I ordered 4 items from this website March of this year and I finally received my final piece in May, only to receive the what I did not order.I have emailed the company twice and have not yet received a response. Extremely frustrated.Review from Saundra C
1 star04/09/2024
This company customer service is horrible . I placed an order on March 21, 2024 and after 3 weeks I contacted them via their customer portal and email for an update . It took them a week to respond . They indicated that they were having fulfillment issues and assured me that my items were in stock. Two days later I received an email indicating only a portion of my order was shipped . This has happened several times . I place orders and they never ship or respond. I literally have to beg and keep following up to request a refund . Buyer beware . I dont recommend doing business with this company . Its horrible .Review from Sharon L
1 star03/14/2024
I ordered an item with this company that was never delivered. The company indicated they would be issuing a refund, per my request. It has 2.5 weeks, and they are non-responsive and I still have not received my refund. Their service level and communications are weak. All I have to say is buyer beware.Review from El T
1 star01/13/2024
Ordered 10/25 and I am still missing an item from that order.Review from Daina E
1 star01/11/2024
I don't know what happened in the last few months but this company no longer responds to customer service requests. I have been asking for a status of my order and they will not respond. Ive been asking for weeks. My first order from them was great, product was great but lately something is going on. They will not acknowledge customer inquiries. I would have taken an "I'm sorry, your item is on back order or no longer available" I hope you do better in the future because this is no way treat a customer who likes your product.
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