Customer ReviewsforThe Shade Store

If I could give minus I would. Worst experience for my client ever! I ordered in June 2023! Still trying to get competed properly. I would never recommend or use them ever!! They will send 1 installer to install 12' valance, which had to be remade as it was too small. They schedule technician then come 1 hr for a 4 hr job. I have been waiting here for 3 hrs and they just came and I have 1 hr until I must leave. Valances too short, some valances material wrinkled and had to be remade, twice. I am here as we speak as they again try to hang valance and drapes too long. They will not finish as there are several to remake. If they complete properly I will add to review the corrections. I do not have the time to keep coming for no results for OVER a year!******* ***** Designer ********** N.C.

Hi *******,I am so sorry to hear about the issues you're experiencing, and would love to ensure this gets turned around. At your convenience, please feel free to reach out to me at ************************************** I look forward to working with you.

My experience has been similar to others. It took way too many back and forth to even get to the ordering phase. Then the order wasnt correct and one shade was damaged when delivered. It took weeks to get it corrected and even longer to get that installed. Everyone kept passing the issue to someone else and no one would take charge. Anything conveyed never made it to the actual order. We finally got the corrected order installed. They damaged paint in the process and didnt even tell us. None of the automation worked and we had to get another hub ordered. Still waiting for someone to come back to get everything connected. We ordered in April and here it is 4 months later and its still not complete. For a high end store they only seem to offer low end customer service.

Hi *******,I am truly sorry to hear about the issues you have mentioned below. I assure you, we will work with you to turn this around, and ensure you're happy with your products. At your convenience, please feel free to reach out to me directly to assist. I can be reached at ************************************** Kind regards, ***************************

The Shade Store purports to offer a bespoke service, but it is anything but. I have used The Shade Store for 4 rooms and have had issues with 3 of those 4 rooms. I placed an order for top down, bottom up ***** blinds for my master bedroom in April and The Shade Store charged my card. At the time I placed the order, the sales *** informed me that a new federal regulation would go into effect in June, preventing the manufacture/installation of the top down, bottom up mechanism. However, he assured me that The Shade Store would be able to fulfill my order prior to that deadline, which I placed before their internal deadline. A day before the installation was to occur (and after The Shade Store had already confirmed the installation), The Shade Store called to inform me that the material was damaged and they would be unable to make the shades. They did not apologize. Clearly, The Shade Store made no effort to timely make the shades, as they should have noticed the damage to the material well before the day before the installation. The Shade Store did not provide me with a refund even though they could not fulfill the order and were entirely at fault. They have now held my payment for over four months. Working with the same sales ***, I recently placed a different order for the same room. I had to ***eatedly request quotes, because the sales *** was unresponsive, recommended materials that could not be used, produced flawed quotes, etc, i.e., far from the premium service advertised. He was unable to produce an invoice with the accurate amount of my credit, at times attempting to under-credit me by hundreds of dollars. The final quote did not contain the credit, but the sales ***resentative assured me that I would receive a credit and refund. I have followed up ***eatedly with the sales ***resentative as well as customer service, both of whom are unresponsive. They won't even provide me with the amount of the refund, let alone issue it.

Hi ******,I am so sorry to hear about the experience you've detailed above. This is not the norm, and I assure you, we will make this right by you! I see that your Client Experience Manager, ****** has placed in the credit for you for the difference in the product costs, and this has been approved internally in our system. The credit should show up on your statement within 5-7 business days, depending on your financial institution. If you have any other questions, or need anything else, please do not hesitate to contact me directly. Kind regards, *************************** *************************************

Yes, there were errors in the order I placed for my client. The salesperson doesn't call, and the report that has been started by the Customer Experience rep is a week old and no information as been provided. I've emailed, called, spoke to three other people, can't be guaranteed I'll receive a call back in a reasonable time.....I am not happy because my client relies on me to a project done and The Shade Store has erred and dropped the ball.minus one star at the moment.

Hi ****,I am terribly sorry to hear about the issues you've experienced, and I'd be happy to make this right. At your convenience, please feel free to reach out to me directly for assistance at ************************************** I look forward to working with you and resolving this! Kind regards, *************************** ************ *************************************

0 Stars. The most incompetent customer service. I spent two months and more than 60 emails trying to get a solar shade made correctly. I had to give up.

Hi *********,We have communicated personally but I wanted to also respond on this platform. As I previously expressed, I have spoken with multiple people about your order so I am familiar with what has transpired. You have stated that we have not correctly produced the shade in the correct measurements. The instructions were that the fabric width needed to be 42 ". Therefore, taking the proper deductions into account, the width was changed. If this did not properly meet your requirements, we will need to have our technician measure to ensure we produce a new shade that meets your satisfaction. If a virtual appointment will be more convenient for you, we can set that up. I offered an immediate complimentary measure and also offered complimentary installation, both of which you declined. You stated that you were going to dispute the charge for the purchase but there is no need to do so. We do not normally offer refunds on our custom-made products, however, I have offered to make an exception for you by offering to provide you with a full refund once the product is returned. We can either send you a prepaid label to send it back or I can have a technician pick it up. You declined this as well. We remain committed to ensuring your satisfaction with a successful resolution and I respectfully hope you will reconsider the above options to demonstrate our commitment. I remain at your service.Kind Regards,******************* THE SHADE STORE t: ************ ************************************

Worst merchant experience I have ever had. Installed all eight of my shades incorrectly in October of 2023 and in spite of constant visits, calls and emails, they have made no effort to resolve the situation even though their installer came back twice to remeasure and told them the shades were unusable. They simply don't care. After several months, they gave the lame story that the fabric was not available and I called three showrooms to find out that it was available. Then they lost the new measurements and pictures. Stall, stall, stall. They have production, quality control and customer service issues that run across all areas of their business. Run do not walk and never give them money upfront or you take the chance of nothing being resolved. They do not stand by their product. One star since you can't do this review without a star. Otherwise there would not be any stars.

Hi ******************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

Very high quality shades, particularly the ***** blinds. Highly recommend the battery powered units. Remotes work very well and it's easy to set the end limits of the shades and operate multiple shades simultaneously. The Shade Store also has a large variety of beautiful fabric options to choose from. Their sales and support staff are well versed in the details of their shade models, and their retail store is very helpful to understand the intricacies of selecting a shade.Highly recommended!

Hi *****,Thank you for sharing your experience and feedback. We are so happy to know you have a wonderful time working with the team at The Shade Store. We appreciate the recommendation! Kind Regards,******************* Senior Manager, Client Experience

The only good thing I can say about this company is that their design consultants are lovely, and the technicians are very professional. However, they are overpriced and way over-hyped, for the quality of work they deliver. Also, for someone who prides themselves on customer experience, their customer service is the absolute worst! If I could rate them a zero I would!My experience with The Shades Store started in June 2023 and ended in February ****. I placed my order for custom, motorized shades even before I moved into my new apt. I live in a *** apt., I only have two large, floor to ceiling windows and the cost was $6k. This I was willing to splurge on as I viewed it as an investment. My apt. doesnt get direct sunlight, thus I expected these shades to last me a long time, which is why I could justify the expenditure. Three replacement (poorly constructed) shades, incredibly unresponsive customer service (who didnt even finish the order for the 4th replacement shades after 3 weeks of re-measuring my windows), and 8 months later - I finally got my refund back. And they had the nerve to try to keep $835 for the installation fees/taxes. I had to remind them that the sale had been nulled when their product was returned to them, and certainly no installation fee applied, since there was nothing installed on my walls. They even took the screws holding the shades up, so how could they justified trying to keep $835 of my money?!Absolutely THE WORST experience Ive ever had with a company! Dont recommend. Save your time, money and energy. Go to someone else, anyone else.

Hi **************** offer my sincere apology to you. Our clients' satisfaction is at the center of what we do and I realize we did not measure up in your personal experience thus far, however, I would very much appreciate the opportunity to discuss what occurred and double the efforts to correct it and earn your trust back. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience

I am very disappointed with this company. I ordered drapes back in December. They arrived in early Jan but had to wait weeks for an install date. When the installer came, he found that the tracks were too short. Now I have to wait another month for an install date. I contacted my salesperson who responded with " I will put you on the wait list". This is so unprofessional. I will never use this company again!I

Hi **************** offer my sincere apology for the experience you have had thus far. We value your time and business, and I am truly sorry you feel our actions have not properly demonstrated that. We take our clients' satisfaction very seriously so I would appreciate the opportunity to discuss what has occurred and offer my assistance to turn the experience around and restore your faith in The Shade Store. Please contact me at ************ or by email at ************************************* Thank you, ******************* - Senior Manager, Client Experience