ComplaintsforArnoff Moving & Storage Inc.

• Initial Complaint

  03/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I used Arnoff moving and storage to pack and move my belongings to storage and then return them to a new home that I had built approximately one year later. When they moved the belongings in they damaged the wall of my brand new home, and they had completely broken an entertainment system. Their staff was extremely rude to me when I pointed these things out. They tried to say that it is just normal for that to happen during a move. I have filed the necessary insurance documents. More than 30 days has passed and my emails seeking an update on the claim have gone unanswered. They tell you that during the pendency of the insurance claim you cannot make any repairs to your home or the product that they damaged. So I am sitting in a new construction home with a damaged wall and damaged goods and no timeframe on when I may be able to resolve these issues.

  Business response

  04/13/2022

  We write to you today to advise you that although we did acknowledge receipt of the claim from ****************** within 1 business day, we did require time to adjudicate.  Although we do have 120 days to finalize a claim, we did issue payment to ****************** in less than 90 days from the date we received the claim.  Part of the delay was that we requested two bona-fide repair estimates and when we received them, the scans were incomplete and did not contain the companies information / letterhead.  We contacted ******************, and asked her to re-send them.  Once we received the proper copies, we issued settlement to ****************** in full according to the terms and conditions of her move.  We have now closed our file.

   

  Thank you.

   

  * Please Note....Shipment coverage / capacity is based on availability at the time the order is being booked *

  Thank you,

   

  Customer response

  04/13/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

  Despite the businesses response I have received no payment to date nor any correspondence that they issued payment to me or my requested contractor.  

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Business response

  05/02/2022

   

  Mon 5/2/2022 

  Good morning *******

   

  Arnoff is in receipt of a letter from the BBB dated Sunday April 24, 2022 which we received date stamped into our office on Thursday April 28, 2022.  On Friday April 29, 2022 I checked with our CFO who confirmed that the full and final settlement check issued to *************************** on April 08, 2022 was cashed on Friday April 22, 2022.  The check was issued in the amount of $1,325.40 to cover our contractual obligations to ***************************.

   

  Should you require any further assistance, please let me know.

   

  Thank you.

   

  Customer response

  05/02/2022

  Better Business Bureau:

   

  The check was received following my last response. 
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩