ComplaintsforCentral Hudson Gas & Electric Corp.
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Complaint Details
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Initial Complaint
07/01/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I have had my solar installed since 7/2023 and Central Hudson has refused to allow activation. This system has be install with othe lr electric companies and has had no problem getting the approval for activation for service. I fell that central Hudson has been purposely delaying the approval to make more money on solar customers. Now my current ********************** bill is twice the old rate from last year and I have a solar payment also. This needs to be resolve with Sunpower. Project CH-*****Initial Complaint
07/01/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I receive 2 bills per month from Central Hudson. 1 for my main house and 1 for my pool house. I paid both bills on 6/17/2024. The pool house bill for ****** posted, but the main house bill of ****** never showed as paid. When I asked they said it was in remittence, but my bank records showed it was transfer to Central Hudson on 6/17. They is no one to speak to at Central Hudson and there web site help has hung up on me and I even went to there headquarters, but no one is allow in unless you work there.Initial Complaint
06/28/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have lived at this location for 3.5 years during that time I have been paying Central Hudson every month only receiving bills for the first few months after going on the budget program, I have paid thousands of dollars all of a sudden I get a bill for $4200.00 I cannot pay this amount why all of a sudden please helpCustomer response
07/23/2024
Better Business Bureau:
At this time, I have not been contacted by Central Hudson Gas & Electric Corp. regarding complaint ID ********.
Sincerely,
*******************Initial Complaint
06/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Our Central Hudson bill has been very erratic during the past few years and some billing periods the amount was extremely higher than usual with no change in our usage that we can account for. We have two accounts. One account bills monthly (Studio: ************) and one bills bi-monthly (House account: ************ . I have attached copies of the payment histories for the two accounts. The bills that I am refuting for the bi-monthly bills for the HOUSE (*********** )are:1/20/23 $588.25,1/19/24 $466.47. The bills I am refuting for the monthly amount of the STUDIO bill ( ************) are:5/20/22 $153.13, 11/21/22 $102.29,1/20/23 $290.42,3/22/23 $275.49,3/19/24 $188.08.Customer response
07/11/2024
Better Business Bureau:
At this time, my complaint, ID ******** regarding Central Hudson Gas & Electric Corp. has been resolved.(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
*******************Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Central Hudson had a bill for 2 months after I had moved away (and cancelled my service which I have documented proof of) They never sent me a letter or anything (they claimed they had my address wrong) I got a hit on my credit for 24 points because they sent a 500$ bill to collections against me when it was not my bill and I was no longer a tenant there. When I tried to clear it up, they would not listen and were extremely rude on the phone. I had to seek the help of a credit bureau company to fight this ******************* on my credit and it cost me an additional $350 This issue has caused problems with me buying a new vehicle because my credit dropped down so much and I have had to pay money into get it resolved when it was never my problem in the first placeInitial Complaint
05/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Central Hudson placed us on a budget plan of $402 monthly for electric and heating/cooling services. I paid that monthly for the year of 2021, but in December 2021, received an additional bill for roughly $1200, which was explained to me that it was for "overage" charges about our monthly bill amount, and was paid in full as of mid January 2022. We sold that house and moved out of state on January 23, 2022. I received a forwarded bill in the amount of roughly $1100 around March/April 2022. When I called to question this, I was told it was for overage charges for the month of January 2023. Despite my questioning this bill, it was paid in full and had not received any other notices from Central Hudson. Upon checking an online credit service in April 2024, a bill of $638 was reported from Central Hudson as unpaid and sent to a collections department, which resulted in my credit score taking a 27 point hit. I was not only unaware of this bill, but had not received any notices from Central Hudson, or the collections agency prior to seeing this information. When I called to speak to Central Hudson about this on three separate occasions, I was told that I was either being transferred or would receive a call back from a "senior agent", but have yet to speak with anyone who could help me regarding this *********************. One agent stated that it was because my address had changed, so she corrected it in their system, but they also had my email and phone number correct initially. This has significantly impacted my credit score, as other creditors with which I was in good standing have started to decrease my credit limits due to a remark on my credit, further impacting my credit history and lowering my score. I would like to know why I had a bill in the first place, why I was not contacted regarding this bill at all, and why I was not aware that it was being placed in collections. Any help in order to resolve this matter would be greatly appreciated!Customer response
06/09/2024
At this time, I have been contacted directly by Central Hudson Gas & Electric Corp. regarding complaint ID ********, however my complaint has NOT been resolved because:
To partially resolve the issue and prevent further damage, I still had to pay the bill in order to repair my credit, which was damaged as a result of this bill. Despite my inquiry, I received no explanation as to why the charges were initiated, other than "this is the amount that was owed". I also did not receive any explanation as to why there were no attempts to contact me prior to sending the bill into collections. I feel as though the company took advantage of a paying customer and charged much more than afar was owed. However, I received no specific proof of what the charges were a result of.
In order for the BBB to appropriately process your response, you MUST answer the question above.
Sincerely,
***********************************
Initial Complaint
04/09/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
4/5/2024 Central hudson stating i owe *******, when back in November 2023 i had credit for 800 and called them to verify. They said was credit and now i m getting a bill for *******. The billing system needs to be fixed. How can i have a credit of 800 and then owe *******.Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I have been on a budget billing plan since April, 2022. The cost was $242.00 per month. In April 2023 it was increased to $316.00 per month, due to a higher bill of $578.57 for adjustments. This April, 2024 I was charged for One Month of services and adjustments, $1750.56. There was no resolution offered by the business, and no reasonable explanation offered for billing me more than triple what I normally pay. It is an obscene amount to charge someone, and would like this matter looked into since the business could not explain the difference.Initial Complaint
04/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Was notified my credit decreased by 37 points after Central Hudson reported a debt that they never tried to collect from me. I also reached out multiple times for an explanation of the bill, spoke to ***** *********** etc and they could not explain the charges. My bills were not consistent and this was concerning. One month the bill would read $200.00 the next week $800.00 CH failed to return my calls or give an explanation of charges. I experienced tremendous variations in my bill with no explanation.Initial Complaint
04/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
This dispute arises from Central Hudson charging me for utility services that I did not request. There are hours and hours of logged phone calls with representatives, supervisors, and online chat through their website.Despite countless hours trying to resolve this, I have made no success.
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Customer Complaints Summary
304 total complaints in the last 3 years.
58 complaints closed in the last 12 months.