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Business Profile

Utility Contractors

Central Hudson Gas & Electric Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Utility Contractors.

Complaints

Customer Complaints Summary

  • 194 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Hudson put my account in collections because they bill 'anticipated use' and they say I owe them over $4,000 which is complete nonsense as I am one person in a small house and there is no way I am paying for 'anticipated use'. I am happy to pay for the service I use but there billing method is unfair and I would imagine illegal. It is a utility and we should be billed what we use!

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Initially, I tried to contact Central Hudson because I have been paying the monthly bill for my mother's home, which has now been left to me and my siblings. No one is living there, however the bill continues to increase. It went from $79.30 to $148.64 to $167.52. I tried to call on January 31, 2025. I waited forever, but no one picked up. While waiting I went onto a live Chat which also took a lot of time. While waiting, I filled out an online form to have the account put into my name. A death certificate was sent with this. During the Chat, I was told that they couldn't discuss the bills with me. So I waited for someone to reach out. Never happened. On February 12, 2025 I decided to send a letter discussing my issues, in the mail along with a check for the bill. Today, I receive an email telling me to send in another death certificate and call this number ************. I forwarded another death certificate by email and called the number. I chose a call back. When the representative called me back she said I am going to transfer you to the "moves" ***** Well.... no one answered. Now, I decide to do another Chat, for which I waited a long time for. After expressing the issue and giving the information requested, the Chat was timed out. The girl on the Chat stated that she was helping 2 people at once. Unfortunately she took too long and my Chat was timed out. I am sooo frustrated. I just want to change the name from my mothers over to mine, so I can discuss the bills. We have all been long time customers of ********************************************* and have always paid our bills in full and continue to. As a matter of fact my father retired from Central Hudson. I'm hoping to get some help because I am not sure what else to do and I don't have hours everyday to sit on hold (phone or computer).

  • Initial Complaint

    Date:02/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called on Friday about the amount owed which was over $1100 which i dont even understand how while being on budget billing and my bill at times being lower than my budget amounts. I was told on Friday to pay $****** and then the remaining balance ****** will be turned into an installment plan and the payments would be $48.12 . I called to ***ort my payment today due to the office being closed on a Monday and unable to contact yesterday . Today I was told that I would have to also pay another $200 on top of the 585 discussed because my new bill just came out . She put me on hold for a while and then came back and said she cant do anything . This $200 is not past due and this was not discussed on Friday with the other *** as she told me it would be ****** that would be broken down. This is unfair and honestly they are just robbing people at this point. I have a 2 bedroom apartment and am never home. I should not be paying this much to them.

  • Initial Complaint

    Date:02/05/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For the last three weeks I've been waiting every day one hour on the phone and nobody answers the phone , I keep on sending emails and nobody responds customer services on them lowest level ever

    Customer Answer

    Date: 03/01/2025

    Better Business Bureau:

    At this time, I have not been contacted by Central Hudson Gas & Electric Corp. regarding complaint ID ********.

    Sincerely,

    ***** *********

     

    As of now i still didn't hear back anything from them i sent emails , when i call their hotline it always says our wait time is longer than usual and calls are answered after 2 hours , I also see their review's online , it's uncredible i only see negative reviews , something immediately has to be done here 


  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Erroneous billing

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My Central Hudson bill has delivery fees that are exorbitant versus my actual usage. I am being charged $166.38 for "delivery charges" on a bill of $63.45 of actual usage. How are working families supposed to survive when were being charged over $100 more than our actual usage?

  • Initial Complaint

    Date:01/09/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Central Hudson has had a problem with their billing system since 2021. They informed me that the problems were corrected. But upon receiving our new bill, the balance is still not adjusted correctly. I've repeatedly ask Central Hudson for an itemized statement of all our payments and balances to show them the descrepency, and they have still not sent me what was requested. We were forced into a payment plan to avoid being turned off, for a balance that I believe is incorrect. It seems that they are adding the "estimated" costs to the bill as though it is the actual amount owed, and not adjusting it off properly, so the balance is higher than it should be. I've called them multiple times to try and explain the issue, but they repeatedly tell me it's correct without providing evidence for when requesting. I would like an itemized billing statement showing what was owed and what was paid since opening an account with them in 2021. And if the balances are not correct, they need to be adjusted.

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Regarding Mismanagement of Payment Arrangement.Dear BBB,I am writing to file a complaint against Central Hudson Electric for their mismanagement of my payment arrangement. Despite making my first payment and setting up a payment plan over the phone, my account was sent to collections without any follow-up from the company.I have attached the email communication from Central Hudson **************** for your reference. This situation has caused significant inconvenience and stress.Resolution Sought: I request that Central Hudson Electric acknowledge the payment arrangement I set up, remove the account from collections, and ensure that the payment plan is honored. Additionally, I seek assurance that this situation will not negatively impact my credit score. I have been working diligently to build my credit, and this has highly affected ******** Concerns: The act of sending an account to collections after a payment agreement has been established may violate contractual obligations and consumer protection laws. According to the Fair Debt Collection Practices Act (FDCPA), consumers have rights that protect them from unfair debt collection practices. This situation could potentially be seen as a breach of these protections and could have legal ramifications.Thank you for your attention to this issue.Sincerely, ****** ********* ******** ************* ************************

    Customer Answer

    Date: 01/27/2025

    At this time, I have been contacted directly by Central Hudson Gas & Electric Corp. regarding complaint ID ********, however my complaint has NOT been resolved due to the following reasons:

    1. Central Hudson Gas & Electric Corp. has failed to adequately address the issue outlined in my complaint.
    2. The company proceeded to send my account to collections without providing proper notice, in violation of standard billing and notification procedures.
    3. Central Hudson Gas & Electric Corp. claims to have sent a notification letter, but it was dispatched to an incorrect address, thus failing to inform me properly.
    4. This series of actions occurred subsequent to the establishment of a mutually agreed-upon payment plan, further exacerbating the situation.

    Please record this information in your records accurately.

    Thank you for your assistance in this matter.

    Best regards,  
    ****** ********* ********


     

    Customer Answer

    Date: 04/16/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
    To date, I have not been contacted by the company regarding this matter, nor have they made any attempt to address or resolve the issues outlined in my original complaint.

    I appreciate the BBB's efforts in following up on this, and I kindly request that my complaint remain active and accurately reflect that the business has failed to respond or engage in any form of resolution.

    Please let me know if you require any further information from me.

    Sincerely,

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** ********




     

  • Initial Complaint

    Date:12/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/5/24 - cancelled and completely settled account by phone upon moving to a new home 12/5/24 - Charged $200 without reason or attempted contact During last contact: cancelled all services (moved away from area) and confirmed by phone that the account was fully settled. Cannot access my account to view any details, and the charge is listed as "recurring" in my bank statement.

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the beginning of 2023, my tenant in Apt 2 requested service from central Hudson for Gas and Electric around the same time, I requested a meter install for my first floor basement Apt 1 which has been fully gutted without no electrical wires or connection in that unit. In October 2023, I received a bill in the amount of ******* for Apt 1 for gas and electric. I never any gas connections or electric connectors in that apartment. I called Central Hudson for months to inform them that they have billed the wrong apartment, they sent their technician to verify the apt was vacant. Following their verification and my tenant ******* along with his wife ******************** who confirmed it was their gas and electric bill that have been mixed with my apartment, Central Hudson never remove the bills from under my name. I have called Central Hudson since Dec 2023, I have been put on hold to speak to a senior **** then informed that I was right and the bill will be removed and fixed, again that was never resolved. In the recent months despite being informed by Central Hudson that the bill will be transferred back to my tenant in apt 2, it was instead sent to collection agency which ruined my credit. Central Hudson have put me on hold every time I called awaiting for a senior counselor and for the last few months they provided no remedy to resolve the nightmare created in my life.

    Customer Answer

    Date: 09/07/2024

    Better Business Bureau:

    At this time, I have not been contacted by Central Hudson Gas & Electric Corp. regarding complaint ID ********.

    Sincerely,

    *********************

Central Hudson Gas & Electric Corp. is NOT a BBB Accredited Business.

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