ComplaintsforQside Federal Credit Union
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Qside is unresponsive when attempting to contact via email and phone. I have been contacting them to avoid an account going into collections and no one ever contacted me back. This is the second time this has happened to me. I requested a loan back in September and the agent I dealt with told me to reply to her email and advise to have the deductions changed from my payroll. I did as requested and it was never changed, resulting in an unpaid balance. I have been attempting to contact since 1/11/24 and have not received a phone call. My credit report has decreased by 55 points since this account was reported. I would like this updated as the credit union failed to update their records and have been negligent in responding to me.Customer response
04/21/2024
Better Business Bureau:
At this time, I have not been contacted by Qside Federal Credit Union regarding complaint ID ********.
Sincerely,
*******************************Initial Complaint
04/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
During the pandemic the bank defaulted on a loan while an insurance claim was pending which the company received payment and continue to take payment for a vehicle while reporting negatively to the credit bureau with multiple account numbers on Experian. I requested payment details for the length of the loan by certified mail and I have never received the requested information. You can see $307 is being sent to Qside on my paystub which is above the amount agreed upon at the signing of the loan. The payment letter from the insurance for the duration of me being sick is also attached. I have disputed this several times as well as talked directly to ******* *******
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Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.