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Find a Location

Morris Products has 1 locations, listed below.

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    Business ProfileforMorris Products

    Electric Supplies

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    53 Carey Rd, Queensbury, NY 12804
    BBB File Opened:
    1/23/2014
    Years in Business:
    30
    Business Started:
    6/1/1994
    Business Started Locally:
    6/1/1994
    Type of Entity:
    Corporation
    Business Management
    • Mr. Gerry Dakin, Contact
    Contact Information

    Customer Contact

    • Mr. Gerry Dakin, Contact
    Additional Contact Information

    Fax Numbers

    • (518) 743-0536
      Primary Fax

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/11/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    We purchased over 120 *** lights, Morris CAT# *****. After 4 years of use 1 light had severe smoking and shorting. It was removed and returned to supply house and was replaced under warranty. We raised concern of the safety of the lights in the house. Recently 2 more lights burned out, no smoking, but showed signs of heat and had a severe odor. Went back to the dealer and was told the lights was out of warranty and nothing could be done. With having more of these lights in the house, and the possibility of them having issues, we wasn't comfortable with the dealers' answer and asked them to contact Morris Products. They contacted Morris Products and their reply was "the lights are out of the 5-year warranty and there was nothing they could do". We understand how warranties work, but we're concerned about the safety of our house. We acknowledge that a light burning out after warranty is not unheard of but when they fail with smoke, a sizzling sound, distortion of the housing from heat and the severe odor, this is not normal. We feel we have to replace these lights that have a safety defect and it is also recommended by our insurance company to remove all of them as well. We still have the last 2 lights that burned out, the odor is still strong and the brown burning on the housing of the light is very noticeable. We don't have any of the original boxes but feel there could be some misleading information on the boxes about the number of hours of useful life. At this point all of the lights in the house are between 5-6 years old. We acknowledge they are out of warranty but feel they are very unsafe. *** lights are relatively new and if there is more information about their safety, we would like that information. At this point the replacement cost will be between $3000 to $4000. We would like Morris Products to replace these lights with a new safer style or give us a refund* ************* **** ******
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    Customer Reviews

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