ComplaintsforMr. Electric of Queensbury

• Initial Complaint

  07/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We were given a quote on 6/8/2023 to do the electrical work on our inground pool getting installed. The quote for the service was $2,139.71. On 6/8/2023 we gave Mr. Electric of Queensbury a deposit of $1,000 to secure the service. Everything that needed to get installed was outside by the pool in plain sight where the person doing the quote could see it clearly and was exactly where it was when they came to start the work. On 6/9/2023 I received an email from Sean stating that Anthony the person that did the quote did not add the inspection fee of $325 to the quote. I understood the error and agreed with the price change. A new estimate was sent the same day 6/9/2023 including the inspection fee totaling $2,464.71. On 6/15/2023 the technicians began working on our pool. A job that should have taken a day and a half took Mr. Electric of Queensbury 3 weeks. In that 3-week period a change to the quote or a price increase was never discussed or approved by us. After the job was complete, we were sent an invoice totaling $6,643.59 which is over $4,000 more than the agreed upon price. Again, we did not approve any changes to the agreed upon quote. When I spoke to the President Sean D*** he made a statement saying, "They are more expensive than the typical electrician and his inspector said he shouldn't charge less than $7,000." If in fact they are more expensive, why were they less expensive than the 2 other companies I got quotes from? Over $1,000 less. The 2 other companies came to the same place and saw the same exact equipment.

  

  Business response

  07/10/2023

  Yes, we gave a quote on 6/8/23.  The original quote is attached, which shows the work that was quoted.  The customer after reviewing the quote, gave a deposit, of $1,000 for the work that was quoted.  The supplies that were left outside, were not in the quote, as the customer was not home to discuss the details.  When the customer accepted the quote, he did not ask about the additional items to be installed, although the summary shows what was to be completed for the cost.  Yes, the inspection was added the next day, as this is a normal charge for any pool installation.  The customer agreed to the new price quote, $2,464.71.   When the technicians arrived and learned of the additional work it was mentioned to the customer that this was not in the quote and the price would need to be adjusted.  The customer acknowledged this and said he understood, in two separate conversations with two different technicians.  The work was completed in 3 days, over a period of three weeks, as this was not just a simple pool install.  There was a lot more time and materials required to finish this install than what was on the original quote. Once the work was completed and inspected, the owner called the customer and sent the invoice, asking to review with the customer to come to an agreement with the price. Mr. **** wanted to discuss with the customer the details of the invoice and agree to come to an amount, as the quote did not include all of the work required for this pool to pass inspection. After sending a text message to the customer, he responded with "I apologize.  I'm still at work. I work for ********* and it's crazy right now prepping for the holiday."  Mr. **** responded with, "No worries I get that!!! Are you at Big Boom like us then or are you a deliver person?"  Mr. ****** stated "I'm the VP of Northeast Operations.  I work on the snacks side of ********* so the holidays like the 4th and memorial Day are busy."  Mr **** stated, "Nice.  Just reach out when you have a breathing moment."  Mr. ****** responded with "Will do. We will get it straightened out."  July 5, 2023, Mr. ****, "Good Morning, are you able to talk yet?"  No response from Mr. ******.  July 7, 2023, Mr. **** sent a text, "Hi ***, left you a voicemail.  I would like to work this out with you as soon as possible. I can meet face to face at my office, or over the phone. I am in teh office today so please reach out."  No response from Mr. ******.  July 10, 2023, Mr. **** sent another text, "***, left another voicemail.  We need to settle on the pool installation that was completed and inspected. Please let me know when a good time is for you to speak."The owner credited the account to the amount that the customer had stated, $4,200, resulting in more than a $4,000 loss for Mr. Electric of Queensbury.   The customer has not called back, nor returned a text or nor has he paid anything on his account.  We now have a letter from the Better Business Bureau.  We would like to resolve this with the customer, as you can see, we have already adjusted the price for him to what he said his other quote was.  We are hoping to come to a resolution quickly, but Mr. ****** has chosen not to communicate with us.

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