ComplaintsforSheet Labels Inc

• Initial Complaint

  03/08/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  This is a copy of the text I sent to Sheet Label. I was told by one of their represenatives to email this to their support email address. After three attempts, I notified them that I would seek resolution with the BBB if I did not receive a response. I have not had any response from them since. I am asking for 104.80 which was the cost of the order, plus 100.00 to go to the cost of a new printer that was damaged by their product for a total of 204.80. I also have multiple pictures that I sent them showing the damage done. So here is what I sent them:   I had called Customer Support to troubleshoot issue with my order. The issue was that the split backing was coming off the full page label while in the printer. Your representative walked me through a procedure whereby the paper type was switched to "thick paper". The end result was that it made the situation worse, causing the label to wrap around fragile printer parts, causing them to snap off. This printer is now unusable. I doubt that it would be cost effective to try and repair it. Here is what I'm expecting: You refund me the full amount for the label material. (6 sheets were used) I recieve partial compensation for the cost of a new printer to be applied to a preprinted label order from you. I don't believe this is asking too much! I am attaching photos as well as a link to the printer. Amazon.com: ******* ********* Laser Multifunction Center : Office Products

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Horrible waste of money. They ask you to send them an upload of the items you want to be printed, give you a proof and tell you this is what your item will look like, and then when you get it, it has printer lines, then she tells me it's not printer lines but the quality of the picture I sent her. I PRINT FOR A LIVING!! We needed extra help printing labels to get caught up, I KNOW WHAT PRINTER LINES ARE!!!! If the quality was bad, then why freaking print them??? I'll tell you why, because it's about the money, not the quality. Stay far away from this company they don't care about you order your items! I want a refund! and to return these items!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩