![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSheet Labels Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
This is a copy of the text I sent to Sheet Label. I was told by one of their represenatives to email this to their support email address. After three attempts, I notified them that I would seek resolution with the BBB if I did not receive a response. I have not had any response from them since. I am asking for 104.80 which was the cost of the order, plus 100.00 to go to the cost of a new printer that was damaged by their product for a total of 204.80. I also have multiple pictures that I sent them showing the damage done. So here is what I sent them: I had called Customer Support to troubleshoot issue with my order. The issue was that the split backing was coming off the full page label while in the printer. Your representative walked me through a procedure whereby the paper type was switched to "thick paper". The end result was that it made the situation worse, causing the label to wrap around fragile printer parts, causing them to snap off. This printer is now unusable. I doubt that it would be cost effective to try and repair it. Here is what I'm expecting: You refund me the full amount for the label material. (6 sheets were used) I recieve partial compensation for the cost of a new printer to be applied to a preprinted label order from you. I don't believe this is asking too much! I am attaching photos as well as a link to the printer. Amazon.com: ******* ********* Laser Multifunction Center : Office ProductsInitial Complaint
04/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Horrible waste of money. They ask you to send them an upload of the items you want to be printed, give you a proof and tell you this is what your item will look like, and then when you get it, it has printer lines, then she tells me it's not printer lines but the quality of the picture I sent her. I PRINT FOR A LIVING!! We needed extra help printing labels to get caught up, I KNOW WHAT PRINTER LINES ARE!!!! If the quality was bad, then why freaking print them??? I'll tell you why, because it's about the money, not the quality. Stay far away from this company they don't care about you order your items! I want a refund! and to return these items!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
24 Native Dr Ste 1
Queensbury, NY 12804-7836
Business hours
Today,9:00 AM - 6:00 AM
MMonday | 9:00 AM - 6:00 AM |
---|---|
TTuesday | 9:00 AM - 6:00 AM |
WWednesday | 9:00 AM - 6:00 AM |
ThThursday | 9:00 AM - 6:00 AM |
FFriday | 9:00 AM - 6:00 AM |
SaSaturday | Closed |
SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.