ComplaintsforKings and Queens Apartments

• Initial Complaint

  01/02/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  We moved out due to relocation of jobs. And they kept our security deposit and are charging us additional $1100, even though we dont owe them money. They dont respond to our emails, unless theyre asking us for money. We had electrical issues it took 2 weeks to fix. Microwave took 5 months to replace, cockroaches they wouldnt come and help us with.

• Initial Complaint

  01/20/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Hello,I have been enrolled in auto pay via ClickPay (since March 2020) where my monthly rent is automatically deducted from bank account. In Nov 2021 monthly rent was not deducted due to ClickPay system error and since then a late fee of $50 has been accumulating on my account every month (total late fee of $600 to date - see rent leger attached). I have not received any notice from the landlord regarding the payable amount or the accumulation of late fees till now. It's standard practice to send an itemized rent bill I would expect. I have tried calling the office several times to discuss this matter but haven't received any response. I have called ClickPay who mentioned that the landlord 'made some changes' to my account which resulted in the rent not being auto deducted in Nov 2021. Requesting you to please remove the late fees from my account. I am happy to pay the amount due without the late fees.Regards,*********************

  Customer response

  02/13/2023

  Better Business Bureau:
  
  At this time, I have not been contacted by Kings and Queens Apartments regarding complaint ID ********.
  
  Sincerely,
  
  *********************
  

  Business response

  02/14/2023

  To whom this may concern;

  The resident missed a payment in November 2021. They were not assessed a late fee when they missed the payment as Covid-19 regulations prohibited the landlord from assessing any late fees. Itemized monthly rent statements are mailed each month to the resident, the resident has access to their account via the online portal and can also request a statement be emailed or sent to them from the management office.  The account continued to carry the balance until January 2023.
  
  Late fee restrictions were lifted in January 2022. Since there was a balance each month, the late fees began to accumulate.
  Their lease renewed in 4/2022 and resident had not adjusted their payments to acknowledge the increase in monthly rent.  As a result,there was a balance after payment each month.
  Resident did not contact the management office until 1/24/2023 upon receiving the notice of non-payment from landlords attorney. At that time resident made a payment to cover the missing rent.
  
  They did not actually begin paying their full rent until February 2023, when they filed the complaint.
  
  Accumulated late fees total $700.  As a courtesy, and in no way acknowledging any wrong doing, the landlord will waive 50% of these fees and will credit the tenants account for $350.

  At this time we cannot determine whether that was an issue with click pay in November 2021.  Had the resident reached out in December 2021 or even January 2022 we would have been able to research and come up with a resolution.

   

   

  Customer response

  02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  06/28/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I moved out from their unit (703 Hollywood) on March 29th. I attempted to return the keys during their operation hours multiple times. They have no organized way to return the keys other than to hand them to superintendent. Superintendent is responsible for over 150+ apartments alone and is always very busy. Assistants to superintendent all claim they are not allowed to receive keys for superintendent. There is no known mail box or drop box for superintendent. We called leasing department but they do not accept the keys or provide any other organization or solution for returning their keys. I sent my mother to try again and return the keys on days after because I also left the state on March 29th. Again superintendent was obviously busy and not in office during working hours 8am - 6pm. I also sent this business an email saying I would be completely moved out as of the 29th. They are charging and claiming we were in unit till April 4th because thats when they went into unit to find keys. We also have a photo of the way we left the keys in unit for them in March 29 in which my mom picked up and tried to redeliver on the 30th and 31st of March. It is also not just or reasonable for me to have to pay more days due to them consistently not being available during their chosen operation hours.

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